# Error Codes

An error code is a 3-digit code recorded in the error log when an error occurs.
You can view the code in the following reports and log:

Error Codes | Error send report Error receive report Job history displayed on the System Status screen

For details about on the reports, refer to the following:
"Printing the Report Automatically"
Error code definitions and corrective actions appear below.

#001 #003 #005 #012 #018 | #022 #037 #099 #995

###### #001

Problem | A document jam has occurred.
Action | Remove the jammed document.

###### #003

Problem | A high volume of data is causing the transmission to take a very long time.
Action 1 | Reduce the scanning resolution, and try to send the document again.
Action 2 | Reduce the scanning resolution or ask the sender to divide the document before sending it again.

###### #005

Problem 1 | A fax recipient did not respond within 35 seconds.
Action | Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number.
Problem 2 | The recipient may not be a Super G3 fax machine.
Action | Ask the recipient what type of fax machine is being used, and then send the document to a Super G3 fax machine. If the recipient does not have a Super G3 fax machine, send the document again using a communication mode that is compatible with the recipient's fax machine.

###### #012

Problem | The recipient's machine has run out of paper.
Action | Ask the recipient to ensure that paper is loaded in the machine.

###### #018

Problem 1 | Redialing was not able to obtain any response. The line may be busy or disconnected.
Action | Wait a moment, and then try again. If you are still unable to send the document, ask the recipient to verify that the fax machine is ready to receive a fax. If the line is busy, wait a few moments, and try to send the document again.
Problem 2 | You cannot send a fax because the line is busy or disconnected.
Action | Verify that the recipient's machine is ready to receive a fax, and then try again.
Problem 3 | The settings configured on the recipient's machine may not incompatible with yours.
Action | Verify that the recipient's machine is ready to receive a fax, and then try again.
Problem 4 | No pause was added to the fax number when attempting an international fax transmission.
Action | Add a pause after the country code or in front of the fax number, and then redial the number. If you want to send the document to a recipient that is registered under a one-touch key, change the settings for international sending in the detailed setting screen.

###### #022

Problem | Sending faxes from a computer is restricted.
Action | The restriction needs to be canceled. Contact your administrator for more information. "Restricting to Send Faxes from Your Computer"

###### #037

Problem 1 | The machine's memory is full.
Action | Print, send, or delete any documents stored in the memory.
Problem 2 | The data size exceeds the machine's available memory.
Action | Reduce the data resolution or change the file format to reduce the data size.

###### #099

Problem | A user canceled a job that is processing to be sent or received.
Action | Try to send or receive the document again.

###### #995

Problem | A document waiting to be sent or received has been canceled by a user.
Action | Try to send or receive the document again.

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