# Receiving Problems

###### See the following sections:

Cannot Receive a Fax Automatically.
Modes Cannot Switch Automatically between Telephone and Fax.
Cannot Receive a Fax Manually.
Cannot Receive a Fax via the Optical Line.
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted.
Part of a Received Fax Is Cut off.
The Reception Speed is Too Slow.
Cannot Obtain Documents from Information Services.
Errors Occur Frequently while Receiving Faxes.
Cannot print received faxes on both sides of paper.
The External Telephone Does Not Ring When Receiving Faxes.

## Cannot Receive a Fax Automatically.

Set the receive mode to one of the followings: <Fax/Tel Auto Switch> <Auto> <Answering Machine> "RX Mode" "Changing the Receive Mode" If you set the receive mode to <Answering Machine>, ensure that an external telephone with a built-in answering machine is connected to the machine, that it is turned ON, and that with an answering message has been recorded.

Print, send, or delete jobs stored in memory.

## Modes Cannot Switch Automatically between Telephone and Fax.

See the following section: "Modes Cannot Switch Automatically between Telephone and Fax"

## Cannot Receive a Fax Manually.

Make sure the machine is set to receive faxes manually. "Changing the Receive Mode"

Select <Start Receiving> and press [OK]. Then, return the handset to its cradle or enter the remote receive ID. Otherwise, the call will be disconnected.

Remove the document from the feeder and receive the fax manually. If [] (Start) is pressed when a document is loaded in the feeder, the document will be sent.

## Cannot Receive a Fax via the Optical Line.

Use of the optical line is not guaranteed.

## Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted.

See the following section: "Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted"

## Part of a Received Fax Is Cut off.

Adjust the paper guides of the paper cassette to fit the paper size.

Specify the correct paper size to load into the paper cassette.

Set <Reduce RX Size> to <On> before adjustment. "Reduce RX Size"

## The Reception Speed is Too Slow.

Contact the sender and verify that the resolution of the sender's machine has been set properly.

## Cannot Obtain Documents from Information Services.

Make sure to set the telephone line type to tone dialing. If the type is set to the rotary pulse, press [] (Tone) to switch to tone dialing.

Follow the instructions provided from information services.

## Errors Occur Frequently while Receiving Faxes.

Ask the sender to check that his or her machine is functioning properly.

## Cannot print received faxes on both sides of paper.

Check the settings specified for 2-sided printing. "2-Sided Printing"

## The External Telephone Does Not Ring When Receiving Faxes.

If the external telephone does not ring when the fax receive mode is set to <Fax/Tel Auto Switch>, set <Public Line Connection> settings to <Adapter 1> or <Adapter 2>. "Public Line Connection"

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