# Installation and Uninstallation Problems

###### See the following sections:

Cannot Install the Software.
It Takes Too Long to Uninstalll the Drivers (Windows XP).
The [Canon] Folder Remains in the Start Menu After the Software has been Uninstalled.
Cannot Use the Software after Upgrading the Operating System.

## Cannot Install the Software.

Follow the onscreen instructions to install the software. If an error occurs during the installation, uninstall the software, restart your computer, and install it again. "Uninstalling the Software" "Installing the Drivers and Software"

Quit all running applications and install the software again.

## It Takes Too Long to Uninstalll the Drivers (Windows XP).

Quit all running applications (including anti-virus applications) before uninstalling the software.

## The [Canon] Folder Remains in the Start Menu After the Software has been Uninstalled.

Remove the Toolbox before removing the drivers. If the drivers are removed first, the [Canon] folder may remain after uninstalling the Toolbox. In this case, perform the following steps to remove the folder. For Windows XP Right-click the [Start] menu and open Windows Explorer. From [All Users], select [Start Menu] -> [Programs] and delete the [Canon] folder. For Windows Vista Right-click the [Start] menu and select [Explore All Users]. From [Programs] in [Start Menu], delete the [Canon] folder. For Windows 7 Delete the [Canon] folder in [All Programs] under the [Start] menu.

## Cannot Use the Software after Upgrading the Operating System.

Uninstall the software for this machine before upgrading the operating system on your computer. Once the upgrade has been complete, reinstall the software. "Uninstalling the Software" "Installing the Drivers and Software"

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