MG6300 series

If an error message is displayed on the computer:

"Support Code: 2500" Is Displayed

"Support Code: 1304/1311/1313" Is Displayed

"Support Code: 1312" Is Displayed

"Support Code: 4101" Is Displayed

"Support Code: B200" Is Displayed

"Support Code: 5100" Is Displayed

"Support Code: 6000" Is Displayed

"Support Code: 1683" Is Displayed

Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed

Check and adjustment procedure

Checking the MAC address/IP address

Print Head Alignment

Paper Sources to Load Paper

 

"Support Code: 2500" Is Displayed

An error occurred during Automatic Print Head Alignment.
One of the following conditions may exist:
Perform a check for each condition.

Print head nozzles are clogged.

Tap [OK] on the Touch Screen to dismiss the error, and print the nozzle check pattern to check the status of the Print Head.

Paper of size other than A4 or Letter is loaded in the Cassette (lower).

Tap [OK] on the Touch Screen to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP.

The Paper Output Slot is exposed to strong light.

Tap [OK] on the Touch Screen to dismiss the error, and then adjust your operating environment and/or the position of the machine so that the Paper Output Slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the Print Head again, tap [OK] on the Touch Screen to dismiss the error, and then perform Manual Print Head Alignment.

To change to Manual Head Alignment, click [Custom Settings] on the [Maintenance] tab and select the [Align heads manually] check box.

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"Support Code: 1304/1311/1313" Is Displayed

Paper is jammed in the duplexing Transport Unit.
Remove the jammed paper according to the following procedure:

(1) Detach the Rear Cover.

Pull out the Rear Cover.

(2) Detach the Transport Unit Cover.

Lift up the Transport Unit Cover, then pull it out.

(3) Pull out the paper slowly.

Do not touch the inner parts of the machine.

If you cannot pull out the paper, open the Paper Output Tray.

(4) Attach the Transport Unit Cover.

Insert the Transport Unit Cover to the back of the machine.

(5) Attach the Rear Cover.

Insert the Rear Cover to the back of the machine.

 

If you were not able to remove the paper out in step (3), remove the jammed paper according to the following procedure:

(6) Detach the lower and upper Cassettes.

(7) Pull out the paper slowly.

(8) If the paper is not loaded properly in the Cassette, remove the paper, then reload it after aligning the edges of the sheets.

When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

(9) Attach the Cassettes to the machine, then tap [OK] on the Touch Screen.

If the printed paper piles up on the Paper Output Slot, the machine may pull it in and the paper is jammed inside the machine. Remove the printed paper from the Paper Output Tray before it amounts to 50 sheets.

If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

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"Support Code: 1312" Is Displayed

Paper is jammed in the Transport Unit.
Remove the paper following the procedure below:

(1) Detach the Rear Cover.

Pull out the Rear Cover.

(2) Pull out the paper slowly.

Do not touch the inner parts of the machine.

Open the Paper Output Tray if you cannot pull out the paper.

(3) Attach the Rear Cover.

Insert the Rear Cover to the back of the machine.

 

If you were not able to remove the paper out in step 2:

(4) Detach the lower and upper Cassettes.

(5) Pull out the paper slowly.

(6) If the paper is not loaded properly in the Cassette, remove the paper, then reload it after aligning the edges of the sheets.

When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

(7) Attach the Cassettes to the machine, then tap [OK] on the Touch Screen.

 

If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

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"Support Code: 4101" Is Displayed

The printer does not support the paper size you specified.
Touch the Stop button, specify the proper paper size, then print again.
You can use the following page sizes.

Cassette (upper): 4"" x 6"" (10 x 15 cm) and 5"" x 7"" (13 x 18 cm)

- Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm)

- Maximum size: 7.87 x 7.28 inches (200.0 x 184.9 mm)

Cassette (lower): A4, B5, A5, Letter, Legal, 8"" x 10"" (20 x 25 cm), European DL, and US Comm. Env. #10

- Minimum size: 3.54 x 7.29 inches (90.0 x 185.0 mm)

- Maximum size: 8.50 x 14.00 inches (215.9 x 355.6 mm)

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"Support Code: B200" Is Displayed

An error has occurred. The printer needs repair.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.

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"Support Code: 5100" Is Displayed

A printer error has occurred.
Perform the operation described below:

(1) Check whether anything is blocking the movement of the Print Head Holder.

(2) Cancel printing, and turn off the machine.

(3) Then clear the paper jam or foreign object that is preventing the Print Head Holder from moving, and turn on the machine again.

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

 

If the problem is not resolved, contact the service center.

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"Support Code: 6000" Is Displayed

A printer error has occurred.
Perform the operation described below:

(1) If any object is placed in front of the machine, remove it.

(2) Turn off the machine, and unplug the power cord of the machine from the power supply.

(3) Plug the machine back in and turn the machine back on.

 

If the problem is not resolved, contact the service center.

Do not place any objects in front of the machine; otherwise, the Paper Output Tray does not open and an error will occur.

Do not close the Paper Output Tray while the machine is in operation; otherwise, an error will occur.

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"Support Code: 1683" Is Displayed

The remaining ink level cannot be correctly detected. (The lamp on the Ink Tank flashes.)
Replace the Ink Tank and close the Operation Panel.
Printing with an Ink Tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Touch the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled Ink Tanks.

If the function for detecting the remaining ink level is disabled, the Ink Tank in gray is displayed on the Touch Screen when checking the current ink level.

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Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed

A printer error has occurred.
Perform the operation described below:

(1) Turn off the machine, and unplug the power cord of the machine from the power supply.

(2) Plug the machine back in and turn the machine back on.

 

If the problem is not resolved, contact the service center.

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Checking the MAC address/IP address

To check the MAC address/IP address of the machine, perform the operation described below.

(1) Flick the [HOME] screen, and sequentially tap [Setup], [Device settings], [LAN settings], and [Confirm LAN settings].

(2) Tap [WLAN setting list] or [LAN setting list].

(3) Check the [MAC address] and the [IP address] from the displayed network setting information.

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Print Head Alignment

Align the Print Head from the Operation Panel of the machine.

If you want to check the current settings before executing Print Head Alignment, click [Print Head Alignment] on the [Maintenance] tab, and click [Print Alignment Value] in the [Start Print Head Alignment] dialog.

Automatic Head Alignment is specified under normal circumstances. However, you can also align the head manually. To change to Manual Head Alignment, click [Custom Settings] on the [Maintenance] tab and check the [Align heads manually] check box.
Then click [Print Head Alignment] on the [Maintenance] tab.

Print the print head alignment sheet

If the remaining ink level is low, the print head alignment sheet will not be printed correctly.

Replace the Ink Tank whose ink is low.

(1) Make sure that the machine is turned on.

(2) Load a sheet of supplied paper or A4 or Letter-sized Matte Photo Paper MP-101 in the Cassette (lower).

The Cassette (upper) is not available for the print head alignment procedure. Be sure to load paper in the Cassette (lower).

(3) Open the Paper Output Tray, and extend the Paper Output Support.

If the Inner Cover is open, close it.

(4) Flick the [HOME] screen, then tap [Setup].

The Setup menu screen is displayed.

(5) Sequentially tap [Maintenance] and [Auto head alignment].

The confirmation screen is displayed.

(6) Tap [Yes].

The print head alignment sheet will be printed and the print head position will be adjusted automatically.
This takes about 4 minutes.

(7) When the completion message appears, tap [OK].

The screen will return to the [Maintenance] screen.

Touch the HOME button to exit [Setup] and display the [HOME] screen.

If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually.

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Paper Sources to Load Paper

You can load paper in the two locations: the upper Cassette and the lower Cassette.
The paper source used depends on the page size and media type.

Loading Small Size Photo Paper in the Cassette (upper).

Loading Large Size Photo Paper / Plain Paper or Envelopes in the Cassette (lower).

Loading Paper with the Print Side Facing Down.

The machine automatically feeds paper from the appropriate Cassette if you set the paper size for the print settings either from the Operation Panel or the printer driver.

When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality.

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