If an error message is displayed on the computer:
"Support Code: 2500" Is Displayed
"Support Code: 1304/1311/1313" Is Displayed
"Support Code: 1312" Is Displayed
"Support Code: 4101" Is Displayed
"Support Code: B200" Is Displayed
"Support Code: 5100" Is Displayed
"Support Code: 6000" Is Displayed
"Support Code: 1683" Is Displayed
Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed
Check and adjustment procedure
Checking the MAC address/IP address
"Support Code: 2500" Is Displayed
An error occurred during Automatic Print Head Alignment.
One of the following conditions may exist:
Perform a check for each condition.
Print head nozzles are clogged.
Press the RESUME/CANCEL button to cancel the error, and print the nozzle check pattern to check the status of the Print Head.
Paper of size other than A4 or Letter is loaded in the Cassette (lower).
Press the RESUME/CANCEL button on the machine to dismiss the error, then load a sheet of supplied paper (Paper For Print Head Alignment) or A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP.
For Automatic Print Head Alignment, always load paper in the Rear Tray.
The Paper Output Slot is exposed to strong light.
Press the RESUME/CANCEL button to cancel the error, and then adjust your operating environment and/or the position of the machine so that the Paper Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the Print Head again, press the RESUME/CANCEL button to cancel the error, and then perform Manual Print Head Alignment.
To change to Manual Head Alignment, click [Custom Settings] on the [Maintenance] tab and select the [Align heads manually] check box.
"Support Code: 1304/1311/1313" Is Displayed
Paper is jammed in the duplexing Transport Unit.
Remove the jammed paper according to the following procedure:
(1) Detach the Rear Cover.
Pull out the Rear Cover.
(2) Detach the Transport Unit Cover.
Lift up the Transport Unit Cover, then pull it out.
(3) Pull out the paper slowly.
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(4) Attach the Transport Unit Cover.
Insert the Transport Unit Cover to the back of the machine.
(5) Attach the Rear Cover.
Insert the Rear Cover to the back of the machine.
If you were not able to remove the paper out in step (3), remove the jammed paper according to the following procedure:
(6) Detach the lower and upper Cassettes.
(7) Pull out the paper slowly.
(8) If the paper is not loaded properly in the Cassette, remove the paper, then reload it after aligning the edges of the sheets.
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When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. |
(9) Attach the Cassettes to the printer, then press the RESUME/CANCEL button.
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If the printed paper piles up on the Paper Output Slot, the machine may pull it in and the paper is jammed inside the machine. Remove the printed paper from the Paper Output Tray before it amounts to 50 sheets. |
If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
"Support Code: 1312" Is Displayed
Paper is jammed in the Transport Unit.
Remove the paper following the procedure below:
(1) Detach the Rear Cover.
Pull out the Rear Cover.
(2) Pull out the paper slowly.
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(3) Attach the Rear Cover.
Insert the Rear Cover to the back of the machine.
If you were not able to remove the paper out in step 2:
(4) Detach the lower and upper Cassettes.
(5) Pull out the paper slowly.
(6) If the paper is not loaded properly in the Cassette, remove the paper, then reload it after aligning the edges of the sheets.
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When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. |
(7) Attach the Cassettes to the printer, then press the RESUME/CANCEL button.
If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
"Support Code: 4101" Is Displayed
The printer does not support the paper size you specified.
Press the RESUME/CANCEL button, specify the proper paper size, then print again.
You can use the following page sizes.
Cassette (upper): 4"" x 6"" (10 x 15 cm) and 5"" x 7"" (13 x 18 cm)
- Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm)
- Maximum size: 7.87 x 7.28 inches (200.0 x 184.9 mm)
Cassette (lower): A4, B5, A5, Letter, Legal, 8"" x 10"" (20 x 25 cm), European DL, and US Comm. Env. #10
- Minimum size: 3.54 x 7.29 inches (90.0 x 185.0 mm)
- Maximum size: 8.50 x 14.00 inches (215.9 x 355.6 mm)
"Support Code: B200" Is Displayed
An error has occurred. The printer needs repair.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
"Support Code: 5100" Is Displayed
A printer error has occurred.
Perform the operation described below:
(1) Check whether anything is blocking the movement of the Print Head Holder.
(2) Cancel printing, and turn off the machine.
(3) Then clear the paper jam or foreign object that is preventing the Print Head Holder from moving, and turn on the machine again.
Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
If the problem is not resolved, contact the service center.
"Support Code: 6000" Is Displayed
A printer error has occurred.
Perform the operation described below:
(1) If any object is placed in front of the machine, remove it.
(2) Turn off the machine, and unplug the power cord of the machine from the power supply.
(3) Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
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"Support Code: 1683" Is Displayed
The remaining ink level cannot be correctly detected. (The lamp on the Ink Tank flashes.)
Replace the Ink Tank and close the Top Cover.
Printing with an Ink Tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled Ink Tanks.
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If the function for detecting the remaining ink level is disabled, the Ink Tank is displayed in gray on the printer status monitor. |
Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed
A printer error has occurred.
Perform the operation described below:
(1) Turn off the machine, and unplug the power cord of the machine from the power supply.
(2) Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Checking the MAC address/IP address
To check the MAC address/IP address of the machine, perform the operation described below.
(1) Load a sheet of A4 or Letter-sized plain paper.
(2) Press and hold the RESUME/CANCEL button until the POWER lamp flashes 6 times.
(3) Release the RESUME/CANCEL button.
The machine starts printing the network setting information.
(4) Check the [MAC address] and the [IP address] from the printed network settings.
Print Head Alignment
Align the Print Head from the Operation Panel of the machine.
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Print the print head alignment sheet
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If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the Ink Tank whose ink is low. |
(1) Make sure that the machine is turned on.
(2) Load a sheet of supplied paper or A4 or Letter-sized Matte Photo Paper MP-101 in the Cassette (lower).
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The Cassette (upper) is not available for the print head alignment procedure. Be sure to load paper in the Cassette (lower). |
(3) Open the Paper Output Tray, and extend the Paper Output Support.
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If the Inner Cover is open, close it. |
(4) Hold down the RESUME/CANCEL button until the POWER lamp flashes white four times, then release it immediately.
The print head alignment sheet will be printed and the print head position will be adjusted automatically.
Do not perform any other operations until the printer completes the printing of the print head alignment sheet. This takes about 3 to 4 minutes.
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Paper Sources to Load Paper
You can load paper in the two locations: the upper Cassette and the lower Cassette.
The paper source used depends on the page size and media type.
Loading Small Size Photo Paper in the Cassette (upper).
Loading Large Size Photo Paper / Plain Paper or Envelopes in the Cassette (lower).
Loading Paper with the Print Side Facing Down.
The machine automatically feeds paper from the appropriate Cassette if you set the paper size for the print settings either from the Operation Panel or the printer driver.
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When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality. |