MP230 series

If an error message is displayed on the computer:

"Support Code: B200" Is Displayed

"Support Code: 5100" Is Displayed

"Support Code: 6000" Is Displayed

Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed

Check and adjustment procedure

Print Head Alignment

 

"Support Code: B200" Is Displayed

An error has occurred. The printer needs repair.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.

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"Support Code: 5100" Is Displayed

A printer error has occurred.
Perform the operation described below:

(1) Check whether anything is blocking the movement of the FINE Cartridge Holder.

(2) Cancel printing, and turn off the machine.

(3) Then clear the paper jam or foreign object that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

 

If the problem is not resolved, contact the service center.

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"Support Code: 6000" Is Displayed

A printer error has occurred.
Perform the operation described below:

(1) If any object is placed in front of the machine, remove it.

(2) Turn off the machine, and unplug the power cord of the machine from the power supply.

(3) Plug the machine back in and turn the machine back on.

 

If the problem is not resolved, contact the service center.

Do not place any objects in front of the machine; otherwise, the Paper Output Tray does not open and an error will occur.

Do not close the Paper Output Tray while the machine is in operation; otherwise, an error will occur.

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Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed

A printer error has occurred.
Perform the operation described below:

(1) Turn off the machine, and unplug the power cord of the machine from the power supply.

(2) Plug the machine back in and turn the machine back on.

 

If the problem is not resolved, contact the service center.

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Print Head Alignment

Align the Print Head from the Operation Panel of the machine.

If you want to check the current settings before executing Print Head Alignment, click [Print Head Alignment] on the [Maintenance] tab, and click [Print Alignment Value] in the [Start Print Head Alignment] dialog.

Automatic Head Alignment is specified under normal circumstances. However, you can also align the head manually. To change to Manual Head Alignment, click [Custom Settings] on the [Maintenance] tab and check the [Align heads manually] check box.
Then click [Print Head Alignment] on the [Maintenance] tab.

Print the print head alignment sheet

If the remaining ink level is low, the print head alignment sheet will not be printed correctly.

Replace the FINE Cartridge whose ink is low.

(1) Make sure that the machine is turned on.

(2) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray.

(3) Hold down the Stop/Reset button until the Alarm lamp flashes orange four times, then release it immediately.
The print head alignment sheet will be printed.

Do not touch any printed part on the print head alignment sheet.

Be careful not to get the print head alignment sheet dirty. If the sheet is stained or wrinkled, it may not be scanned properly.

Scan the print head alignment sheet to adjust the print head position

(1) Place the print head alignment sheet on the Platen Glass.

Align the mark on the upper left corner of the sheet to the alignment mark () on the Platen Glass, and then close the Document Cover.

(2) Close the Document Cover gently.

(3) Hold down the Stop/Reset button until the Alarm lamp flashes orange five times, then release it immediately.
The machine starts scanning the print head alignment sheet, and the print head position will be adjusted automatically.
The print head position adjustment will be complete when the ON lamp lights green after flashing.
Remove the print head alignment sheet on the Platen Glass.

Do not open the Document Cover or move the print head alignment sheet on the Platen Glass until adjusting the print head position is complete.

If adjusting the print head position has failed, the Alarm lamp flashes orange. Press the Stop/Reset button to release the error, then take the actions described below.

- Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass.

- Make sure the Platen Glass and the print head alignment sheet are not dirty.

- Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.

- Make sure if print head nozzles are clogged.
Print the nozzle check pattern to check the status of the Print Head.

If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.

If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually from the computer.

To print and check the current head position adjustment values, hold down the Stop/Reset button until the Alarm lamp flashes orange six times, then release it immediately.

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