If an error message is displayed on the computer:
"Support Code: B200" Is Displayed
"Support Code: 5100" Is Displayed
"Support Code: 6000" Is Displayed
Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed
Check and adjustment procedure
"Support Code: B200" Is Displayed
An error has occurred. The printer needs repair.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
"Support Code: 5100" Is Displayed
A printer error has occurred.
Perform the operation described below:
(1) Check whether anything is blocking the movement of the FINE Cartridge Holder.
(2) Cancel printing, and turn off the machine.
(3) Then clear the paper jam or foreign object that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.
Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
If the problem is not resolved, contact the service center.
"Support Code: 6000" Is Displayed
A printer error has occurred.
Perform the operation described below:
(1) If any object is placed in front of the machine, remove it.
(2) Turn off the machine, and unplug the power cord of the machine from the power supply.
(3) Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
![]() |
|
Any Four-Digit Alphanumeric Shown Other Than Above and "Printer error has occurred." Is Displayed
A printer error has occurred.
Perform the operation described below:
(1) Turn off the machine, and unplug the power cord of the machine from the power supply.
(2) Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Print Head Alignment
Align the Print Head from the Operation Panel of the machine.
![]() |
|
Print the print head alignment sheet
![]() |
If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE Cartridge whose ink is low. |
(1) Make sure that the machine is turned on.
(2) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray.
(3) Hold down the Stop/Reset button until the Alarm lamp flashes orange four times, then release it immediately.
The print head alignment sheet will be printed.
![]() |
|
Scan the print head alignment sheet to adjust the print head position
(1) Place the print head alignment sheet on the Platen Glass.
Align the mark on the upper left corner of the sheet
to the alignment mark (
) on the Platen Glass,
and then close the Document Cover.
(2) Close the Document Cover gently.
(3) Hold down the Stop/Reset button until the Alarm lamp flashes orange five times, then release it immediately.
The machine starts scanning the print head alignment sheet, and the print head position will be adjusted automatically.
The print head position adjustment will be complete when the ON lamp lights green after flashing.
Remove the print head alignment sheet on the Platen Glass.
![]() |
- Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass. - Make sure the Platen Glass and the print head alignment sheet are not dirty.
- Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
- Make sure if print head nozzles are clogged. If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver. |
![]() |
|