Troubleshooting |
Troubleshooting Instructions |
Error Codes |
If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you select <Log> on the System Monitor screen. If a send, receive, or fax job does not complete successfully, the error code is printed in the RESULT column on the Activity Report and TX Report. Perform the necessary procedures according to the error code. For details on reports, see "Summary of Reports and Lists." See the table below for individual error codes. |
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If a Power Failure Occurs |
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the Address Book settings. Any sent or received documents stored in memory are backed up for about 60 minutes. During a power cut, functions are limited as follows:
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If You Cannot Solve a Problem |
If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00 A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website. Canon Canada Inc., offers a full range of customer technical support options*:
Please have the following information ready when you contact Canon:
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Clearing Jams |
This section describes how to remove jammed paper. When error messages appear on the display, see "Error Messages." For other troubles, see "Troubleshooting." When <Check the originals.>, <The paper has jammed.>, or <Remove the jammed paper from...> appears on the display, remove jammed paper from the machine. The screen indicating the location of the paper jam and procedure to clear the paper jam appears on the display. The screen repeatedly appears on the display until the paper jam is entirely cleared. Check the following if you experience repeated paper jams:
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Original Jams |
Paper Jams |
When the Message Does Not Disappear |
If the Delivery Feeder Unit Is Not Installed Correctly |
Original Jams |
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Paper Jams |
When <The paper has jammed.> or <Remove the jammed paper from...> appears on the display, remove the jammed paper from the machine first, then from the paper cassette or stack bypass tray if necessary.
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Paper Delivery Tray |
Duplex Unit |
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Paper Drawer 1 |
Optional Paper Drawer (Paper Drawer 2) |
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Paper Delivery Tray |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it.
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it.
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it.
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it.
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Optional Paper Drawer (Paper Drawer 2) |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it.
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If you are using the stack bypass tray, close it before opening the front cover. Open the front cover gently holding the handle (A).
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If you are not performing two-sided printing, proceed to the next step.
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A).
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When the Message Does Not Disappear |
When the message that indicates a paper jam occurring inside the top cover does not disappear even after the jammed paper is removed, this indicates that the jammed paper still remains in the fixing unit. Remove the fixing unit using the following procedure to remove the jammed paper. |
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If the Delivery Feeder Unit Is Not Installed Correctly |
If the delivery feeder unit is not installed correctly, an error code <E00012> appears on the display. Follow the procedure below to install the delivery feeder unit correctly. If the error code does not disappear after the delivery feeder unit is installed correctly, contact Canon Customer Care Center. |
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If you are using the stack bypass tray, close it before opening the front cover. Open the front cover gently holding the handle (A) . |
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Close the front cover gently holding the handle.
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If <Set the correct paper.> is displayed |
When <Set the correct paper.> appears on the display, the size of the paper in the paper drawer or stack bypass tray is different from that of the paper specified in <Drawer 1>, <Drawer 2>*, or <Stack Bypass Paper> of <Paper Settings>. You need to load the correct size paper or change the paper size in <Drawer 1>, <Drawer 2>*, or <Stack Bypass Paper> of <Paper Settings>. * Only when the optional Paper Drawer (Paper Drawer 2) is attached. |
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Reloading the Paper |
Changing the Paper Size Setting |
Reloading the Paper |
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Printing resumes when you set the paper drawer into the machine. |
For the Stack Bypass Tray |
If you set the standard settings for stack bypass tray, follow the procedures below to change paper size. |
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If you do not want to set the stack bypass standard settings, select <Off>, then press [OK], and press |
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You can select from the following paper types: |
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You can select from the following paper sizes: If you use A/B size paper, press the right Any key to select <A/B Sizes> and select the paper size you want to use. |
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For the Paper Drawer |
Follow this procedure to change the paper size setting. |
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* Only when the optional Paper Drawer (Paper Drawer 2) is attached. |
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You can select from the following paper sizes: If you use A/B size paper, press the right Any key to select <A/B Sizes> and perform the step above. |
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You can select from the following paper types: |
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Error Messages |
When a message appears on the display, please refer to the examples of error messages on the following pages. |
Error Messages <A to E> |
Error Messages <F to J> |
Error Messages <K to O> |
Error Messages <P to Z> |
Error Messages <A to E> |
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Troubleshooting |
General Problems |
Paper Feeding Problems |
Fax Problems |
Sending/Receiving Problems |
Copying Problems |
Printing Problems |
Telephone Problems |
Network Problems |
Fax Problems |
This section describes how to solve fax problems. Please refer to the Sending/Receiving Problems if you cannot find any solutions to meet your problems. |
Sending Problems (Fax) |
Receiving Problems (Fax) |
Sending/Receiving Problems |
This section describes how to solve send problems such as e-mail and I-fax. Please refer to the Fax Problems if you cannot find any solutions to meet your problems. |
Sending Problems |
Receiving Problems |
Uninstalling Software |
If the printer driver or fax driver become unnecessary, follow the procedure below to uninstall them. |
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