- Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00 A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website.
www.canontechsupport.com
Canon Canada Inc., offers a full range of customer technical support options*:
* Support program specifics are subject to change without notice.
- For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit
www.canon.ca
- Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666
- For the location of the authorized service facility nearest you, visit www.canon.ca or 1-800-652-2666
- If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at www.canon.ca
* Support program specifics are subject to change without notice.
Please have the following information ready when you contact Canon:
- Product name (Color imageCLASS MF9170c/Color imageCLASS MF9150c/Color imageCLASS MF8450c)
- Serial number (On the label located at the back of the machine)
- Steps you have taken to solve the problem and the results
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