Make sure there is a dial tone when you select <Hook> on the <Enter Fax with Numeric Keys> screen or when you lift the handset of the external telephone connected to the machine. If there is no dial tone, contact your local telephone company.
Is the recipient's machine a G3 fax machine?
Make sure the recipient's machine is compatible with your machine.
Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?
The fax number you dialed is busy. Try sending the document later.
The recipient's machine is not working. Ask the recipient to check the machine.
Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?
The external phone is busy. Please wait until the external phone becomes free.
Is the machine overheated?
Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.
Faxes sent from the machine are spotted or dirty.
Is the recipient's machine working properly?
Check the machine by making a copy. If the copy is clear, the problem may be in the recipient's machine. If the copy is spotted or dirty, clean the scanner components. (See "Scanning Area.")
Are the originals loaded correctly?
Make sure the originals are correctly loaded. (See "In the Feeder.")
Are the scanning components of the machine clean?
If the copy is spotted or dirty, clean the scanning components. (See "Scanning Area.")
Sending of documents is too slow.
Are documents being sent at a high resolution?
It is recommended that you send text-only documents with a lower resolution.
Is Error Correction Mode (ECM) set to <On>?
Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set <ECM TX> to <Off>. (See "ECM Transmission (Fax).")
Cannot send faxes using Error Correction Mode (ECM).
Does the recipient's machine support ECM?
If the recipient's machine does not support ECM, the document is sent in normal mode without error checking.
Errors occur frequently while sending.
Are the telephone lines in poor condition, or do you have a bad connection?
Check if there is a device nearby that interferes with signal transmission (e.g., microwave oven).