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Receiving Problems (Fax)

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Cannot receive a fax automatically.

No automatic switching between telephone and fax calls.

Cannot receive a document manually.

Print quality is poor.

Faxes do not print.

Received faxes print blotched or unevenly.

Part of the documents received are cut off.

Cannot receive using Error Correction Mode (ECM).

Receiving of documents is too slow.

Cannot get documents from information services.

Errors occur frequently while receiving.

Cannot print received documents on both sides of the paper.

Cannot receive a fax automatically.

Is the machine set to receive automatically?

Make sure that the <Reception Mode Selection> in <RX Settings> is set to <Fax/Tel Auto Switch>, <Auto RX>, <Answer Mode>, or <DRPD>. If you have set <Answer Mode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Methods for Receiving Faxes.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the display for an error message. (See "Error Messages.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "In the Paper Drawer.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Telephone Cables.")

No automatic switching between telephone and fax calls.

Is the machine set to switch automatically between telephone and fax calls?

Make sure that the <Reception Mode Selection> in <RX Settings> is set to <Fax/Tel Auto Switch>, <Answer Mode>, or <DRPD>. If you have set <Answer Mode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Methods for Receiving Faxes.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the display for an error message. (See "Error Messages.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "In the Paper Drawer.")

Can the sender's machine send the CNG signal, which tells your machine that the incoming call is a fax call?

Some machines cannot send this signal. In such cases, receive the fax manually.

Cannot receive a document manually.

Is the machine set to receive manually?

Make sure that the <Reception Mode Selection> in <RX Settings> is set to <Manual RX>. (See "Methods for Receiving Faxes.")

If you set <Manual/Auto Switch> to <On>, the machine will receive faxes automatically even when the receive mode is set to <Manual RX>. (See "Adjusting the Auto Switch Time for the Manual RX Mode (Fax).")

Did you hang up the external telephone before pressing [Start] or dialing the remote reception ID?

Always press (Start) or dial the remote reception ID before hanging up. Otherwise you will disconnect the call.

Are originals loaded in the feeder?

Remove the originals from the feeder, and then try to receive faxes. If you press (Start) with originals loaded in the feeder, the machine starts to send faxes.

Print quality is poor.

Is the toner low?

Replace the toner cartridges. (See "Replacing the Toner Cartridges.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

Faxes do not print.

Have you removed the plastic seal from the toner cartridges?

Make sure you remove the seal from the cartridges. (See "Set Up the Machine.")

Are the toner cartridges installed properly?

Make sure the toner cartridges are installed properly. (See "Set Up the Machine.")

Are the toner cartridges out of toner?

Replace the toner cartridges. (See "Replacing the Toner Cartridges.")

Is the correct size of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Change <Paper Settings>. (See "Setting Paper Size and Type.")

Received faxes print blotched or unevenly.

Is <ECM RX> set to <On>?

ECM (Error Correction Mode) should eliminate such problems. (See "ECM Reception (Fax).") However, if the telephone lines are in poor condition, ask the sender to send faxes again.

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

Part of the documents received are cut off.

Are the slide guides of the paper drawer set to the size of the paper?

Adjust the guides of the paper drawer to the size of the paper.

Have you specified the correct paper size for the paper drawer?

Specify the correct paper size for the paper drawer.

Is the toner low?

Replace the toner cartridges. (See "Replacing the Toner Cartridges.")

Cannot receive using Error Correction Mode (ECM).

Does the sender's machine support ECM?

If the sender's machine does not support ECM, the document is received in normal mode without error checking.

Receiving of documents is too slow.

Is ECM (Error Correction Mode) set to <On>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set <ECM RX> to <Off>. (See "ECM Reception (Fax).")

Is the resolution of the sender's machine set too high?

Contact the sender and make sure the resolution of the sender's machine has been set properly.

Cannot get documents from information services.

Is your machine set up for a tone dialing type telephone line?

Press (Tone) to set up the machine for tone dialing.

Do you receive messages from the information services such as instructions to press (Start) after the beep to receive?

When you hear the beep sound, press (Start).

Errors occur frequently while receiving.

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal reception (e.g., microwave oven).

Lower the reception speed. (See "System Management Settings.")

Is the sender's machine functioning properly?

Ask the sender to check that the machine is functioning properly.

Cannot print received documents on both sides of the paper.

Is <2-Sided Print> in <RX Settings> set to <On>?

Make sure that <2-Sided Print> in <RX Settings> is set to <On>. (See "Printing Received Documents on Both Sides of Paper (Fax).")


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