Troubleshooting > Error Messages > Error Messages <P to Z>
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Error Messages <P to Z>

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Perform the operation again.

Prepare a new toner cartridge.

Preparing...

Press the OK key.

Printer Error

Received in memory.

Remove the jammed paper from inside the cover of the feeder.

Remove the jammed paper from...

Remove the original from the feeder.

Remove the paper from the output tray.

Replace the toner.

Return page 1 to the top, and then press the Start key.

Set the correct paper.

Set the IP Address.

The counter has reached the set value.

The memory is full.

The original is too long.

The scan area is dirty.

The TEL number is not registered.

This size cannot be used with 2-Sided unit modes.

Turn off the main power on the right side of the machine.

Wait a moment...

Perform the operation again.

Description

A transmission error has occurred because the line condition was poor.

Action

Check the line condition, then try again.

Prepare a new toner cartridge.

Description

The toner is running low.

Action

Prepare a new toner cartridge.

Preparing...

Description

The machine is not ready for scanning.

Action

Wait until the machine is ready.

Press the OK key.

Description

[Stop] has been pressed while scanning the document using the feeder.

Action

Press [OK], then set the originals again.

Printer Error

Description

Some kind of error has occurred in the machine.

Action

Turn OFF the main power switch, wait for more than 10 seconds, then turn it ON again. If the message persists, turn OFF the main power switch, disconnect the power cord, and contact Canon Customer Care Center.

Received in memory.

Description

The machine temporarily received the data in memory because an error of some kind has occurred in the machine. This error message appears with one of the messages below.

  • <Load paper.>
  • <A cover is open.>
  • <Check that all of the covers are closed.>
  • <The paper has jammed.>
  • <Remove the jammed paper from...>
  • <Replace the toner.>
Action

This error message appears with another message. When the error is resolved, the received data will be printed out. For how to solve the problem, see the action for the messages displayed with it.

Remove the jammed paper from inside the cover of the feeder.

Description

An original jam may have occurred in the feeder.

Action

Remove the jammed original.

Remove the jammed paper from...

Description

Paper jams have occurred in the machine.

Action

Follow the procedure on the screen to remove the jammed paper. (See "Paper Jams.")

Remove the original from the feeder.

Description

The machine cannot scan your original using the feeder. An original is placed in the feeder and on the platen glass.

Action

Remove the original from the feeder.

Remove the paper from the output tray.

Description

The paper delivery tray is full of paper.

Action

Remove the printouts from the paper delivery tray.

Replace the toner.

Description

Printing is not possible because the toner has run out.

Action

Replace the cartridge. (See "Replacing the Toner Cartridge with a New One.")

Return page 1 to the top, and then press the Start key.

Description

Scanning was stopped due to a problem with the feeder.

Action

Arrange the originals in page order with the first page on top. Place the originals back into the feeder's original supply tray, and press (Start).

Set the correct paper.

Description1

The paper size is not appropriate for printing a report or list.

Action

Set the paper size to <LTR>, <LGL>, <STMT>, <EXEC>, <FLSC>, <OFI>, <B-OFI>, <M-OFI>, <G-LTRR>, <G-LGL> or <Custom Size>, and then load paper of the same size.

Description2

The paper ran out while printing a received document, report or list.

Action

Load paper in the paper drawer or stack bypass tray.

Set the IP Address.

Description

This machine is not set with an IP address.

Action

Specify the IP Address Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen), then turn the machine's main power OFF and back ON again. (See "Setting and Checking the IP Address," or "Set Up the Machine."

The counter has reached the set value.

Description

You cannot print because the set page limit for either scans, prints, or copies in the department ID management function has been reached.

Action

Contact your system manager.

The memory is full.

Description1

The machine is full of jobs.

Action1

Print, send, or delete any documents stored in memory.

Action2

Divide the document stack or data into a few parts and try again one by one.

Action3

Send the document with low resolution.

Action4

When this message appears during using the feeder, the scanning document stops halfway. In this case, clear the paper jam from the ADF.

Description2

The number of TX/RX jobs that can be stored in memory reached the maximum.

Action

The maximum numbers of jobs that can be stored in memory are as follows (Based on the condition that the other party sends the fax by the Color imageRUNNER MF9170c/Color imageRUNNER MF9150c/Color imageRUNNER MF8450c with ITU-T No. 1 Chart standard mode);
Up to 70 jobs for sending or 90 jobs for receiving, 95 fax jobs including sending and receiving, or 75 e-mail and I-fax jobs for receiving.
Wait for the machine to send any documents in memory. Also print, send, or delete any documents stored in memory.

The original is too long.

Description1

The originals fed from the feeder is longer than 24 7/8" (630 mm), or are not feeding correctly.

Action

Reduce the length of the originals to within 24 7/8" (630 mm), then try again.

Description2

The originals are longer than 14" (355.6 mm) when you are sending e-mail, I-fax or sending a document to a file server.

Action

If the originals are shorter than 14" (355.6 mm), then try the procedure again.

The scan area is dirty.

Description

The feeder's scanning area is dirty.

Action

Clean the feeder's scanning area.

The TEL number is not registered.

Description

No destination is registered for the One-touch you selected.

Action

Register the destinations before using the Address Book function.

This size cannot be used with 2-Sided unit modes.

Description

The paper size is not appropriate for a two-sided copy.

Action

Set the paper size to <LTR> or <LGL>, then load paper of the same size.

Turn off the main power on the right side of the machine.

Description

Some kind of error has occurred in the machine.

Action

Turn OFF the main power switch, wait for more than 10 seconds, then turn it ON again. If the message persists, write down the error code displayed on the bottom left side of the display, turn OFF the main power switch, disconnect the power cord, and contact Canon Customer Care Center.

Wait a moment...

Description

This message appears when turning ON the main power switch, or when the machine is not ready for printing.

Action

Wait until the message disappears.


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