Troubleshooting > Error Codes
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Error Codes

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed.

You can check the error code on the Details screen when you select <Log> on the System Monitor screen.

If a send, receive, or fax job does not complete successfully, the error code is printed in the RESULT column on the Activity Report and TX Report. Perform the necessary procedures according to the error code.

For details on reports, see "Summary of Reports and Lists."

See the table below for individual error codes.


#0001

#0003

#0005

#0009

#0012

#0018

#0037

#0059

#0099

#0401

#0403

#0404

#0406

#0407

#0408

#0703

#0705

#0751

#0752

#0753

#0755

#0801

#0802

#0804

#0806

#0808

#0810

#0812

#0813

#0816

#0818

#0819

#0820

#0821

#0827

#0828

#0829

#0839

#0001

Description

Paper or originals are jammed.

Action

Remove any jammed paper or originals. (See "Clearing Jams.")

#0003

Description

Communications that take longer than the preset time (64 minutes) caused the error.

Action1

Reduce the resolution or divide the document into two or more parts, and then try sending the document again. (See "Selecting Resolution (Fax).")

Action2

When receiving a document, ask the sender to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it.

#0005

Description1

The recipient did not answer within 35 seconds.

Action

Confirm that the recipient's machine is able to communicate, and try again.

Description2

The recipient's machine is not a G3 fax.

Action

Check the type of receiving machine with the receiving party.

#0009

Description1

There is no paper.

Action

Load paper. (See "Load Paper.")

Description2

The paper drawer is not correctly inserted into the machine.

Action

Insert the paper drawer properly. (See "Load Paper.")

#0012

Description

The document could not be sent because the recipient's machine was out of paper.

Action

Ask the recipient to load paper into their fax machine.

#0018

Description1

The recipient's machine did not respond when your machine redialed.

Action

Confirm that the recipient's machine is able to communicate, and then try again.

Description2

The documents could not be sent because the recipient's machine was busy.

Action

Confirm that the recipient's machine is able to communicate, and then try again.

Description3

The settings on your machine do not match the settings on the recipient's machine.

Action

Check that the settings on your machine match those on the recipient's machine, and that the recipient's machine is able to communicate. Try sending again.

Description4

No pause was included in the telephone number when sending a fax overseas.

Action1

Insert a pause after the country code, or after the fax number of the recipient, and then dial the number again. (See "Dialing an Overseas Number (With Pauses) (Fax).")

Action2

Change the Long Distance setting if you are sending documents to a destination stored in the Address Book or one-touch buttons. (See "Registering Fax Numbers in the Address Book," or "Registering Fax Numbers in One-Touch.")

#0037

Description1

Documents could not be received because there is insufficient memory available.

Action

Print, send, or delete any documents stored in memory.

Description2

The data size exceeds the available memory.

Action

Reduce the data size by lowering the resolution or by changing the file format.

#0059

Description

Your transmission is canceled because the number you dialed was different from the number registered on the other party's fax machine.

Action

Check to see that the correct fax number is registered on the other party's fax machine.

#0099

Description

A job was interrupted when the Media To Print or Scan To Media function was being used.

Action

Try to execute the job if necessary.

#0401

Description

When the data was being written to the medium, the machine detected that the medium was full.

Action

Use the memory medium with sufficient free space.

#0403

Description

The job was failed because the same file name existed. Generally, if the same file name exists, a file will be automatically renamed by adding a number, which ranges from 1 to 999, to the tail of its file name in order to avoid naming conflicts. However, this error occurred because the file with the same number already added to its file name existed.

Action

Rename the file, and then write the data again.

#0404

Description

The job was failed because the write protect switch of the medium was turned ON.

Action

Turn OFF the write protect switch of the medium.

#0406

Description1

The job was failed because the medium was pulled out while the job was in progress.

Action

Confirm that the medium is properly inserted, and then write the data again.

Description2

While data, such as image data, were being transferred to the medium, some error occurred.

Action

Confirm a status of the medium and a file format.

#0407

Description1

The length of the full path to the specified file (or folder) exceeded the supported limit.

Action

The limit of the length of the full path is 120. Change or shorten the file name to be written.

Description2

The transfer of the image to the USB memory was not properly performed because the length of the full path including the root and file name exceeded the limit.

Action1

The limit of the length of the full path is 120. Change or shorten the file name to be written.

Action2

Change the folder to which the data is saved.

#0408

Description1

The job was failed because the medium was pulled out while the read job was in progress.

Action

Confirm that the medium is inserted, and then read the data again.

Description2

While the data, such as image data, was being transferred from the medium, some error occurred.

Action

Confirm the staus of the medium and the file format.

#0703

Description

The memory for image data is full when sending color documents.

Action1

Wait a few moments, and then try sending again after other send jobs are complete.

Action2

Erase documents stored in memory. If the machine still does not operate normally, turn the main power OFF, and then back ON.

#0705

Description

The send operation was interrupted because the size of the image data is larger than the Send Data Size Limit set in E-mail/I-Fax Settings in Communications Settings in System Management Set (from the Additional Functions screen).

Action1

Change the setting for the Maximum TX Data Size in E-mail/I-Fax Settings in Communications Settings in System Management Set (from the Additional Functions screen).

Action2

Select a lower resolution.

Action3

If you are using I-fax, decrease the number of pages containing images that you are sending each time, so that you do not exceed the Maximum TX Data Size.

Action4

Set Divide into Pages to 'On' in the File Format screen.

#0751

Description

The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected).

Action1

Check the recipient's address.

Action2

Check that the network is up.

#0752

Description

The SMTP server name for e-mail or I-fax is not correct, or the server is not functioning.
The domain name or e-mail address may not be set.
The network is down.

Action

Check the SMTP Server name, domain name, and E-mail Address in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen).
Check that the SMTP server is operating properly.
Check the network status.

#0753

Description

A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.)

Action

Check the network cables and connectors. If the machine still does not operate normally, turn the main power off, and then back on.

#0755

Description1

You cannot send jobs because TCP/IP is not functioning correctly.

Action

Check TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen).

Description2

The IP address is not set.

Action

Check TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen).

Description3

When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Action

Check TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen).

#0801

Description1

A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message.

Action

Check that the SMTP server is functioning normally, or check the network status.

Description2

The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server.

Action

Check that the SMTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

#0802

Description

The name of the SMTP Server in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen) is incorrect.
The DNS server name in DNS Server Settings in TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen) is incorrect.
Connection to the DNS server failed.

Action

Check the name of the SMTP Server in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). (See "Settings from the Machine (E-Mail/I-fax).")
Check the DNS server name in DNS Server Settings in TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen). (See "Setting IPv4 DNS.")
Check that the DNS server is functioning normally.

#0804

Description

You have no permission to access the folder.

Action

Change the setting on the server to enable access to the folder.

#0806

Description1

An incorrect user name or password was specified for the sending of a file to a file server.

Action

Change the user name or password. (See "Specifying a New Destination (Scan to File Server).")

Description2

An incorrect destination was specified for the sending of an e-mail message or I-fax.

Action

Check the e-mail or I-fax address.

#0808

Description1

A timeout error occurred while the machine was communicating with the FTP server.

Action1

Check that the FTP server is functioning normally.

Action2

Check the network status.

Description2

The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission.

Action1

Check that the FTP server is functioning normally.

Action2

Check the network status.

Action3

Check the destination setting.

Action4

Check the status and setting of the file server.

#0810

Description1

A POP (Post Office Protocol) server connection error occurred while receiving an I-fax.

Action

Check the POP Server name in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.

Description2

The POP server returned an error during the connection.

Action

Check the POP Server name in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.

Description3

A timeout error occurred on the server while connecting to the POP server.

Action

Check the POP Server name in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.

#0812

Description

The POP password setting is incorrect.

Action

Check the POP Server password in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen).

#0813

Description

The POP Server name setting is incorrect.

Action

Check the POP Server name in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen).

#0816

Description

You have reached the quota for the number of pages you can scan for faxing.

Action

Reset or increase the page quota or contact your system administrator.

#0818

Description

You have received data that cannot be processed (cannot print the attached file).

Action

Check the settings and ask the sender to resend the data.

#0819

Description

You have received data that cannot be processed (MIME information is incorrect).

Action

Check the settings, and then ask the sender to resend the data.

#0820

Description

You have received data that cannot be processed (BASE 64 or uuencode is incorrect).

Action

Check the settings, and then ask the sender to resend the data.

#0821

Description1

You have received data that cannot be processed (TIFF analysis error).

Action

Check the settings, and then ask the sender to resend the data.

Description2

The read job failed because TIFF or JPEG files were not supported or the image data was corrupted.

Action

Confirm that the supported file format is used, and then read data again.

#0827

Description

You have received data that cannot be processed (contains MIME information that is not supported).

Action

Check the settings, and then ask the sender to resend the data.

#0828

Description

You have received HTML data.

Action

Ask the sender to use a file format other than HTML, and then resend the data.

#0829

Description

Data that contains more than approximately 1,000 pages is received.

Action

This machine can store up to approximately 1,000 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages.

#0839

Description

The user name or password for the SMTP Authentication (SMTP AUTH) in Encryption Settings in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen) is incorrect.

Action

Check the user name and password for SMTP Authentication (SMTP AUTH) in Encryption Settings in E-mail/I-Fax Settings in Network Settings in System Management Set (from the Additional Functions screen). (See "Confirming Necessary Information for Scan to E-Mail and I-fax.")


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