Troubleshooting > Clearing Jams > Paper Jams > Duplex Unit
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Duplex Unit

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If a screen similar to the one shown above appears on the display, remove the jammed paper from the duplex unit. Then press the right Any key to display the next procedure.

  1. Lift the scanning platform (A) until it is locked.
  1. Open the inner cover, holding it by its center tab (A).
  1. Hold both sides of any jammed paper and gently pull it out.
  • Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.
  1. Close the inner cover.
  1. Lower the scanning platform.
  • Be careful not to get your fingers caught.
  1. Open and close the front cover to reset the machine.

If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it.

  • Be careful not to get your fingers caught.

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