Troubleshooting > Troubleshooting > Copying Problems
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Copying Problems

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Blank paper comes out from the machine.

Copy is too light or has uneven density.

Color shift occurs.

Copy has vertical white streaks.

Copy is spotted or dirty.

Paper jams occur.

Copy is skewed.

Copy is not clear.

Originals are copied in <Calendar Type Copy> even if <Book Type Copy> is selected (or vice versa).

The alarm sounds or <The memory is full.> appears on the display when making copies.

Blank paper comes out from the machine.

Have you removed the plastic seal from the toner cartridges?

Make sure you remove the seal from the cartridges. (See "Set Up the Machine.")

Are the toner cartridges installed properly?

Make sure the toner cartridges are installed properly. (See "Set Up the Machine.")

Are the toner cartridges out of toner?

Replace the toner cartridges. (See "Replacing the Toner Cartridges.")

Copy is too light or has uneven density.

Is the toner low?

Replace the toner cartridges. (See "Replacing the Toner Cartridges.")

Color shift occurs.

Are you copying thicker originals on the feeder?

Set thick originals on the platen glass to scan them properly.

Copy has vertical white streaks.

Is the toner low?

Replace the toner cartridges. (See "Replacing the Toner Cartridges.")

Copy is spotted or dirty.

If the copy is dirty, clean the interior of the machine (components), the feeder roller, and the scanning area. (See "Cleaning the Machine.")

Paper jams occur.

Make sure the scanning platform and back cover are fully closed. (See "Paper Jams.")

Is the paper loaded correctly?

Make sure the paper is correctly loaded. (See "Loading Paper.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Copy is skewed.

Is the paper loaded correctly?

Make sure the paper is correctly loaded in the machine. (See "Loading Paper.")

Make sure the paper delivery slot is free of obstructions.

Copy is not clear.

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Are you copying on the wrong side of the paper?

Some types of paper have a "correct" side for copying. If the copy quality is not as clear as you think it should be, try copying on the other side of the paper.

Have you performed the full correction with <Auto Gradation Correction>?

Adjust the gradation in order to obtain the optimum print results.

Originals are copied in <Calendar Type Copy> even if <Book Type Copy> is selected (or vice versa).

Are you copying horizontal originals?

For horizontal originals, the front and back sides of the copy will have the opposite top-bottom orientation when <Book Type Copy> is selected. When <Calendar Type Copy> is selected, the front and back side of the copy will have the same top-bottom orientation. (See "2-Sided Copying.")

The alarm sounds or <The memory is full.> appears on the display when making copies.

Is the machine's memory full?

Check the remaining memory. (See "Checking the Device Information.")


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