Sending Problems (Fax)

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Cannot send a fax.

Faxes sent from the machine are spotted or dirty.

Sending of documents is too slow.

Cannot send using Error Correction Mode (ECM).

Errors occur frequently while sending.

Entering the fax number is required again after pressing (Start).

Cannot send the documents to multiple recipients.

The documents you sent are too light.

Cannot recall from <Specify from Log>.

Cannot send a fax.

Did you just turn ON the main power switch?

Wait for a while. After turning ON the main power switch, the machine cannot scan documents immediately.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Make Fax Settings.")

Is your machine in the Send mode?

Use [] , [] or (Scroll Wheel) to select <Scan to Send>, then press [OK] to display the Send Type Selection screen.

Are the originals loaded correctly?

Make sure the originals are correctly loaded. (See "In the Feeder.")

Make sure the scanning platform and back cover are fully closed. (See "Paper Jams.")

Is the One-touch or Address Book you entered registered correctly?

Check that the Address Book settings are registered correctly. (See "Storing/Editing Address Book.")

Did you dial the correct number?

Check that you have the correct number.

Is the machine in the Sleep mode?

The machine does not scan originals if it is in the Sleep mode. To take the machine out of the Sleep mode, press (Power) on the control panel.

Is the recipient's machine out of paper?

Ask the recipient to make sure paper is loaded in the machine.

Are there other documents being sent from memory?

Allow time for the documents to finish sending.

Has an error occurred during transmission?

Check the display for an error message. (See "Error Messages.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Telephone Cables.")

Is the telephone line working properly?

Make sure there is a dial tone when you select <Hook> on the <Enter Fax with Numeric Keys> screen or when you lift the handset of the external telephone connected to the machine. If there is no dial tone, contact your local telephone company.

Is the recipient's machine a G3 fax machine?

Make sure the recipient's machine is compatible with your machine.

Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

The fax number you dialed is busy. Try sending the document later.

The recipient's machine is not working. Ask the recipient to check the machine.

Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?

Ask the recipient to check the machine. For an overseas call, add pauses to the registered number. (See "Dialing an Overseas Number (With Pauses) (Fax).")

Is the Processing/Data indicator lit?

The external phone is busy. Please wait until the external phone becomes free.

Is the machine overheated?

Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.

Faxes sent from the machine are spotted or dirty.

Is the recipient's machine working properly?

Check the machine by making a copy. If the copy is clear, the problem may be in the recipient's machine. If the copy is spotted or dirty, clean the scanner components. (See "Scanning Area.")

Are the originals loaded correctly?

Make sure the originals are correctly loaded. (See "In the Feeder.")

Are the scanning components of the machine clean?

If the copy is spotted or dirty, clean the scanning components. (See "Scanning Area.")

Sending of documents is too slow.

Are documents being sent at a high resolution?

It is recommended that you send text-only documents with a lower resolution.

Is Error Correction Mode (ECM) set to <On>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set <ECM TX> to <Off>. (See "ECM Transmission (Fax).")

Cannot send faxes using Error Correction Mode (ECM).

Does the recipient's machine support ECM?

If the recipient's machine does not support ECM, the document is sent in normal mode without error checking.

Errors occur frequently while sending.

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal transmission (e.g., microwave oven).

Lower the transmission speed. (See "System Management Settings.")

Entering the fax number is required again after pressing (Start).

Is <Confirm Entered Fax No.> set to <On>?

When <Confirm Entered Fax No.> is set to <On>, you need to enter the fax number again after pressing (Start). (See "Confirming Entered Fax Numbers.")

Cannot send the documents to multiple recipients.

Is <Restrict Seq. Broadcast> is set to <Prohibit Broadcast>?

When <Restrict Seq. Broadcast> is set to <Prohibit Broadcast>, you cannot send the documents to multiple recipients. (See "Restricting Broadcasting.")

The documents you sent are too light.

Is the density setting set too light?

Adjust the density to make light documents darker. (See "Adjusting Density (Fax).")

Cannot recall from <Specify from Log>.

Is <Restrict Recall> set to <On>?

When <Restrict Recall> is set to <On>, recalling is not available. (See "Restricting Recall.")