This section describes errors and how to address them.

If Automatic Print Head Alignment fails

If the jammed paper is not removed out when duplex printing

If a printer problem occurs

If "Ink Info Number: 1683" is displayed

If error regarding the protective material is displayed

 

If Automatic Print Head Alignment fails

If an error message related to Automatic Print Head Alignment is displayed, one of the following conditions may exist:
Perform a check for each condition.

Print head nozzles are clogged.

Press the RESUME/CANCEL button to dismiss the error, and print the nozzle check pattern to check the status of the Print Head.

Paper of size other than A4 or Letter is loaded in the Rear Tray.

Press the RESUME/CANCEL button to dismiss the error, then load one sheet of A4 or Letter-sized paper in the Rear Tray.
For Automatic Print Head Alignment, always load paper in the Rear Tray.

The Paper Output Slot is exposed to strong light.

Press the RESUME/CANCEL button to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the Paper Output Slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the Print Head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.

To change to Manual Head Alignment, click [Custom Settings] on the "[Maintenance] Tab" and enable [Align heads manually].

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If the jammed paper is not removed out when duplex printing

When the message "Paper is jammed in the duplexing transport unit." is displayed and you are unable to remove the jammed paper, remove the jammed paper according to the following procedure:

(1) Turn off the printer, and unplug the power cord of the printer from the power supply.

(2) Remove the Cassette.

If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.

(3) Set the printer upright with the left side down.

(4) Slowly pull the jammed paper out so that the paper does not tear.

Set the printer back to its original position immediately after removing the jammed paper.

(5) Align the paper, then reload it in the Cassette.

Reload paper in the Rear Tray, if necessary.

When reloading the paper into the printer, confirm that you are using the correct paper and are loading it into the printer correctly.

(6) Insert the Cassette into the printer again.

(7) Plug the printer back in and turn the printer back on.

All print jobs in queue are canceled. Reprint if necessary.

 

If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.

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If a printer problem occurs

When the message "A printer error has occurred." is displayed, perform the operation described below.

If error number "B200" is displayed

Turn off the printer, and unplug the power cord of the printer from the power supply.
Contact the service center.

If error number "5100" is displayed

(1) Check whether anything is blocking the movement of the Print Head Holder.

(2) Cancel printing, and turn off the printer.

(3) Then clear the paper jam or foreign object that is preventing the Print Head Holder from moving, and turn on the printer again.

Be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.

 

If the problem is not resolved, contact the service center.

Other occasion

(1) Turn off the printer, and unplug the power cord of the printer from the power supply.

(2) Plug the printer back in and turn the printer back on.

 

If the problem is not resolved, contact the service center.

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If "Ink Info Number: 1683" is displayed

If a message like the one below is displayed, the corresponding cause and corrective action are described.

Ink Info Number : 1683
The remaining level of the following ink cannot be correctly detected.
 Magenta <ink tank number>

Replace the ink tank.

 

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.

If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the Status Monitor.

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If error regarding the protective material is displayed

The protective material for the print head holder may remain attached to the holder.
Turn the printer off, then check the inside of the printer. If the protective material remains attached, remove it and turn the printer back on.
If the problem is not resolved, contact the service center.

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