Perform one of the following solutions according to the cause.
<Cause 1> The paper is not loaded properly.
Solution
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Load the paper properly.
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<Cause 2> Damp paper is used.
Solution
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Replace the paper with new paper in an unopened package.
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<Cause 3> Appropriate paper is not being used.
Solution
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Replace the paper with that which can be used with this printer.
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<Cause 4> There is a foreign object inside the printer.
Solution
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Remove the foreign object inside the printer.
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<Cause 5> Depending on the paper type or the operating environment (especially in a high-humidity environment), the paper may be creased.
Solution 1
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Perform the following procedure in the printer driver.
1.
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Display the [Paper Source] sheet.
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2.
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Change the [Paper Type] setting as follows.
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<Current Setting>
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<Changed Setting>
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[Plain Paper]
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→
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[Plain Paper L]
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[Plain Paper H]
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→
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[Plain Paper]
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[Heavy Paper 1]
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→
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[Plain Paper H]
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[Heavy Paper 2]
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→
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[Heavy Paper 1]
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[Envelope H]
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→
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[Envelope]
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[Coated Paper 2]
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→
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[Coated Paper 1]
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[Coated Paper 3]
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→
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[Coated Paper 2]
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If you change the settings, the toner may not fix onto paper well, and the printing may come out faint.
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Solution 2
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Perform the following procedure in the printer driver.
1.
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Display the [Finishing] sheet.
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2.
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Click [Advanced Settings].
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3.
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Set [Special Print Mode] to [Special Settings C3].
 If the problem is not improved, specify [Special Settings D2].
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Normally, use the printer with [Special Print Mode] set to [Off]. Change the settings only if the described problems occur.
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If you specify [Special Settings D2], printing speed drops.
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<Cause 6> Depending on the printer status, the paper may be creased.
Solution
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Perform the following procedure in the printer driver.
1.
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Display the [Finishing] sheet.
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2.
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Click [Advanced Settings].
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3.
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Set [Special Print Mode] to [Special Settings D1].
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Normally, use the printer with [Special Print Mode] set to [Off]. Change the settings only if the described problems occur.
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If you specify [Special Settings D1], toner fixation may deteriorate. In this case, do not specify [Special Settings D1].
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<Cause 7> When printing envelopes, the envelopes may crease depending on the type of the envelopes or the operating environment (especially in a high-humidity environment).
Solution
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Perform the following procedure in the printer driver.
1.
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Display the [Finishing] sheet.
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2.
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Click [Advanced Settings].
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3.
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Set [Special Print Mode] to [Special Settings B6].
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Normally, use the printer with [Special Print Mode] set to [Off]. Change the settings only if the described problems occur.
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