» Troubleshooting » A Message Appears in the Printer Status Window
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A Message Appears in the Printer Status Window
Perform solutions according to the displayed message.
The message type varies depending on the icon.
 A service call is occurring.
 Communication cannot be performed with the printer.
 The printer problems need to be corrected.
 The printer pauses.
 Service Error
<Cause> The printer is in an abnormal condition.
Solution
Perform the procedure described in "When <Service Error> Is Displayed."
 Incompatible Printer
<Cause> The connected printer cannot be used.
Solution
Connect to the supported printer.
 Cannot Communicate with Server
<Cause> The client computer cannot communicate with the print server.
Solution
Check the status of the print server and your computer.
 Communication Error
<Cause> The USB cable is not connected, or the printer is not turned ON.
Solution 1
Connect the USB cable.
Solution 2
Turn the printer ON.
 Network Board Error
<Cause> The LAN cable is not connected to the network adaptor. Alternatively, the network adaptor and the printer are not turned ON.
Solution 1
Connect the LAN cable to the network adaptor.
Solution 2
Turn ON the printer and the network adaptor.
 Cannot Communicate with Printer
<Cause 1> Because the bi-directional communication function is not enabled, the computer cannot communicate with the printer.
Solution
Enable bi-directional communication and restart the computer and printer.
<Cause 2> The computer cannot communicate with the printer redirected in the terminal connection environment.
Solution
The Firewall settings and so on may be the cause.
Check the communication settings for the server, clients, and so on.
 Incorrect Port
<Cause> The printer is connected to a port which the printer does not support.
Solution
Check the port.
 Cannot Print
<Cause> Printing cannot be performed due to security restrictions.
Solution
Contact your administrator.
 Could Not Print
<Cause> Data transfer to the printer timed out, or a transfer error has occurred.
Solution 1
Clicking [ ] (Resolve Error) continues printing.
However, the error message may appear again.
Solution 2
Cancel the print job, and then print again.
 Check the Printed Output
<Cause> You may not be able to obtain appropriate printout results.
Solution 1
Clicking [ ] (Resolve Error) continues printing.
However, the error message may appear again.
Solution 2
Cancel the print job, and then print again.
 Cover Open
<Cause> The top cover or rear cover is open.
Solution
Close the top cover and rear cover.
 Paper Jam inside Printer
<Cause> A paper jam is occurring.
Solution
Do not pull out the jammed paper forcefully but remove it following the procedure described in the e-Manual.
 Calibration Error
<Cause> Calibration could not be finished properly.
Solution 1
Cancel printing, make sure that the toner remains in the toner cartridges, and then perform calibration again.
When the toner cartridges have reached end of their life, replace those cartridges, and then perform calibration again.
Solution 2
Clicking [ ] (Resolve Error) continues printing.
However, data may not be printed in correct color.
 Cleaning Required
<Cause> Cleaning the fixing roller of the printer is required.
Solution 1
Perform [Fixing Unit Cleaning 1].
Solution 2
Clicking [ ] (Resolve Error) continues printing.
 Waiting for Cleaning
<Cause> The printer is waiting for that cleaning the fixing roller of the printer is performed.
Solution
Another user need cleaning during printing a job, wait a moment until the user is complete cleaning.
 Wrong Color Toner Cartridges
<Cause> wrong color toner cartridges are installed at the loading position for the displayed colors.
Solution
Install the toner cartridges to the appropriate positions for each color.
 Insufficient Disk Space
<Cause> The disk space on the computer or server is insufficient.
Solution
Delete unnecessary files.
Click [ ] (Resolve Error) to resume printing after deleting the unnecessary files.
 No Toner Cartridge
<Cause> The toner cartridges of the displayed colors are not installed.
Solution
Install the toner cartridges.
 Incorrect Toner Cartridge Position
<Cause> The toner cartridges are in incorrect position because the top cover is open while the toner cartridges are moving.
Solution
Close the top cover.
 Check the Toner Cartridges
<Cause 1> The toner cartridges of the displayed colors are not installed properly.
Solution 1
Install the toner cartridges again.
Solution 2
Turn the printer OFF, make sure that the (Power) indicator is off, wait for 10 seconds or longer, and then turn it ON again.
<Cause 2> The toner cartridges of the displayed colors are damaged.
Solution
Replace the toner cartridges with a new one.
 Replace Toner Cartridges
<Cause 1> The toner cartridges of the displayed colors have reached the end of their life.
Solution
Replace the toner cartridges with a new one.
You can continue printing as is by clicking [ ] (Resolve Error), however, as this may result in damage to the printer.
<Cause 2> Print quality cannot be guaranteed due to the toner cartridges of the displayed colors reaching the end of their life and so on.
Solution
Replace the toner cartridges with a new one.
You can continue printing as is by clicking [ ] (Resolve Error), however, print quality may deteriorate.
 No Drum Cartridge
<Cause> The drum cartridge is not installed.
Solution
Install the drum cartridge.
 Check the Drum Cartridge
<Cause 1> The drum cartridge is not installed properly.
Solution 1
Install the drum cartridge again.
Solution 2
Turn the printer OFF, make sure that the (Power) indicator is off, wait for 10 seconds or longer, and then turn it ON again.
<Cause 2> The drum cartridge is damaged.
Solution
Replace the drum cartridge with a new one.
 Replace Drum Cartridge
<Cause> Print quality cannot be guaranteed due to a drum cartridge reaching the end of its life.
Solution
Replace the drum cartridge with a new one.
You can continue printing as is by clicking [ ] (Resolve Error), however, print quality may deteriorate.
 Updating Firmware
<Cause> The firmware is being updated.
Solution
Please wait a moment.
 Printer Not Ready
<Cause> The packing materials (sheet) are left in the output area.
Solution
Turn the printer OFF, make sure that the (Power) indicator is off, remove the packing material (sheet), and then turn it ON again.
 Insufficient Memory
<Cause> The memory on the computer or server is insufficient.
Solution
Exit unnecessary applications.
 Out of Paper or Paper Could Not be Fed
<Cause> Paper ran out or could not be fed properly.
Solution
Load the paper properly, and then press the [  ] (Paper) key on the printer.
 Check the Paper
<Cause> The paper size of the current job is different from that of the previous job.
Solution 1
Load the appropriate paper, and then press the [ ] (Paper) key on the printer.
Solution 2
Clicking [ ] (Resolve Error) allows the printer to print on the currently loaded paper.
 Resume Printing
<Cause> You can resume printing because cleaning is complete.
Solution
Load the appropriate paper, and then click [ ] (Resolve Error) or press the [ ] (Paper) key on the printer.
 Start Cleaning
<Cause> The printer is waiting for that the cleaning page is loaded.
Solution
Load the cleaning page in the multi-purpose tray with the printed side facing down, and press the [ ] (Paper) key on the printer.
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