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      0L8U-082
      When a Problem Cannot Be Solved
      If a problem cannot be resolved, contact the following:
      Do not disassemble or repair the machine yourself
      If you disassemble or repair the machine yourself, it may not be covered by warranty.
      Customer Support (U.S.A.)
      If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is available 24 hours a day at http://www.canontechsupport.com.
      Customer Support (Canada)
      Canon Canada Inc., offers a full range of customer technical support options*:
      To perform step-by-step troubleshooting, send an e-mail to technical support, download drivers or support documents, or view answers to frequently asked questions, visit http://www.canon.ca/.
      Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays), for products still under warranty 1-800-OK-CANON.
      To find the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-CANON.
      If the problem cannot be corrected via these technical support options, repair options are available from the technical support personnel via the Web site at http://www.canon.ca/.
      * Available support options are subject to change without notice.
      When Contacting Canon
      When contacting us, have the following information ready:
      Product name (MF229dw / MF227dw / MF217dw / MF216n)
      Dealer where you purchased the machine
      Details about your problem (such as what you did and what happened as a result)
      Serial number (eight alphanumeric characters long, found on the label on the back side of the machine)
      MF229dw / MF227dw
       
      MF217w / MF216n