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      0L90-00E
      Troubleshooting
      If you encounter problems during installation or uninstallation of the MF Drivers and MF Toolbox, see the following sections before contacting Canon.
      Trouble with Installation
      Cannot install the software
      When you are in an IPv6 environment, the Software Programs/Manuals Setup screen may not appear, and you cannot install the MF drivers. Install the drivers using the WSD port.
      Installing the MF Drivers
      If an error occurs during the installation, uninstall the software, restart your computer, and install it again.
      Uninstalling the MF Drivers
      Installing the MF Drivers
      Quit all running applications and install the software again.
      Applications installed from the User Software and Manuals CD-ROM/DVD-ROM supplied with the machine are not properly registered in the MF Toolbox
      Applications are automatically registered to the MF Toolbox once they have been installed. They are not, however, if installed while the MF Toolbox is open. To access these applications from the toolbox, you need to manually register them to the toolbox.
      Configuring Scan Settings in MF Toolbox (e-Manual)
       
      Trouble with Uninstallation
      It takes too long to uninstall the MF Drivers (Windows XP)
      Quit all running applications (including anti-virus applications) before uninstalling the software.
      The [Canon] folder remains in the Start menu after the software has been uninstalled
      Uninstall the MF Toolbox first before uninstalling the MF Drivers. If you uninstall the MF Drivers first, the [Canon] folder may remain after the MF Toolbox has been uninstalled. In this case, follow the steps in the procedure below to remove the folder.
      Windows XP
      Right-click [Start]  select [Explorer] [All Users] [Start Menu] [Programs] delete the [Canon] folder.
      Windows Vista
      Right-click [Start] select [Explorer All Users] [Programs] in [Start Menu] delete the [Canon] folder.
      Windows 7
      [Start] select [All Programs] delete the [Canon] folder.
       
      Trouble after Upgrading the Operating System
      Cannot use the software after upgrading the operating system
      Reinstall the software after uninstalling the software.
      Uninstalling
      Installing