Troubleshooting > Troubleshooting > Installing and Uninstalling Problems
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Installing and Uninstalling Problems

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Cannot install the software.

Removal of the drivers takes too long (Windows XP).

Removal of the software was completed, but the [Canon] folder remains in the [Start Menu].

Cannot use the software after upgrading to Windows XP/Vista/7.

Cannot install the software.

Have you followed the instructions to install the software?

Try reinstalling the software. If an error occurred and installation was not complete, restart your computer and try reinstalling the software.

Are any other applications open?

Quit all of these and try reinstalling the software.

Removal of the drivers takes too long (Windows XP).

Is any application such as an anti-virus open when removing the software?

Quit any applications (including anti-virus) before removing the software.

Removal of the software was completed, but the [Canon] folder remains in the [Start Menu].

Did you remove the MF drivers before removing the MF Toolbox?

If you remove the MF drivers first, the [Canon] folder may remain even after the MF Toolbox is uninstalled. In this case, perform the following steps to remove the folder.
In Windows XP/Server 2003, right-click the [start] menu to open the Windows Explorer → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder.
In Windows Vista, right-click the [start] menu and select [Explore - All Users] → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder.
In Windows 7, delete the [Canon] folder in [All Programs] under the [Start] menu.
In Windows Server 2008, right-click the [Start] menu and select [Explore All Users] → select [Start Menu]
In Windows 2000, open [Settings] from the [Start] menu → click [Taskbar & Start Menu] → [Advanced] → [Advanced] → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder.

Cannot use the software after upgrading to Windows XP/Vista/7.

Have you upgraded Windows 2000 to Windows XP/Vista/7 without removing the software?

Remove the software, then reinstall it. (See "Set Up Computers and Software," in the Starter Guide.)


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