Troubleshooting |
Troubleshooting Instructions |
Error Codes |
If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you select <Log> on the System Monitor screen. If a send, receive, or fax job does not complete successfully, the error code is printed in the RESULT column on the Activity Report, TX Report, and Fax Activity Report. Perform the necessary procedures according to the error code. For details on reports, see "Summary of Reports and Lists." See the table below for individual error codes. |
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If a Power Failure Occurs |
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the Address Book settings. Any sent or received documents stored in memory are backed up for about 60 minutes. During a power cut, functions are limited as follows:
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If You Cannot Solve a Problem |
If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-OK-CANON between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00 A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website. Canon Canada Inc., offers a full range of customer technical support options*:
Please have the following information ready when you contact Canon:
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Clearing Jams |
This section describes how to remove jammed paper. When error messages appear on the display, see "Error Messages." For other troubles, see "Troubleshooting." When <Check the originals.>, <The paper has jammed.>, or <Remove the jammed paper from...> appears on the display, remove jammed paper from the machine. The screen indicating the location of the paper jam and procedure to clear the paper jam appears on the display. The screen repeatedly appears on the display until the paper jam is entirely cleared. Check the following if you experience repeated paper jams:
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Original Jams |
Paper Jams |
Original Jams |
If a screen similar to the one shown above appears on the display, remove the jammed original from the feeder. Then press the right Any key to display the next procedure. |
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Paper Jams |
When <The paper has jammed.> or <Remove the jammed paper from...> appears on the display, remove the jammed paper from the machine first, then from the paper cassette or stack bypass tray if necessary. |
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Paper Delivery Tray |
Duplex Unit |
Stack Bypass Tray |
Paper Drawer 1 |
Optional Paper Drawer (Paper Drawer 2) |
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Fixing Unit |
Back Cover |
Paper Delivery Tray |
If a screen similar to the one shown above appears on the display, remove the jammed paper from the output tray. Then press the right Any key to display the next procedure. |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it. |
Duplex Unit |
If a screen similar to the one shown above appears on the display, remove the jammed paper from the duplex unit. Then press the right Any key to display the next procedure. |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it. |
Stack Bypass Tray |
If a screen similar to the one shown above appears on the display, remove the jammed paper from the stack bypass tray. Then press the right Any key to display the next procedure. |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it. |
Paper Drawer 1 |
If a screen similar to the one shown above appears on the display, remove the jammed paper from the paper drawer. Then press the right Any key to display the next procedure. |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it. |
Optional Paper Drawer (Paper Drawer 2) |
If a screen similar to the one shown above appears on the display, remove the jammed paper from the optional paper drawer. Then press the right Any key to display the next procedure. |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A) of it. |
Inside of the Machine |
If a screen similar to the one shown above appears on the display, remove the jammed paper from the inside of the machine. Then press the right Any key to display the next procedure. |
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If you are using the stack bypass tray, close it before opening the front cover. Open the front cover gently holding the handle (A).
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If you are not performing two-sided printing, proceed to the next step.
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Fixing Unit |
If a screen similar to the one shown above appears on the display, remove the jammed paper from the fixing unit. Then press the right Any key to display the next procedure. |
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Back Cover |
If a screen similar to the one above appears on the display, remove the jammed paper from the back side of the machine. Then press the right Any key to display the next procedure. |
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If you are using the stack bypass tray, close it before opening the front cover. Close the front cover gently holding the handle (A). |
When the Message Does Not Disappear |
When the message that indicates a paper jam occurring inside the top cover does not disappear even after the jammed paper is removed, this indicates that the jammed paper still remains in the fixing unit. Remove the fixing unit using the following procedure to remove the jammed paper. |
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If the Delivery Feeder Unit Is Not Installed Correctly |
If the delivery feeder unit is not installed correctly, an error code <E000012> appears on the display. Follow the procedure below to install the delivery feeder unit correctly. If the error code does not disappear after the delivery feeder unit is installed correctly, contact Canon Customer Care Center. |
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If you are using the stack bypass tray, close it before opening the front cover. Open the front cover gently holding the handle (A) . |
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Close the front cover gently holding the handle. |
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If a Message Such as <Paper diff. from set size/type.> is displayed |
If all of the following do not match, a message such as <Paper diff. from set size/type.> is displayed:
If such a message is displayed and you are unable to make a copy or print job, change the paper size in the items described above so that they all match. See the following chart for details concerning the messages and remedies. |
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Load LTR to Drawer 1. (Depending on the paper supply and settings, the message displayed may vary.) |
The following did not match:
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Change the following so that they match:
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Paper diff. from set size/type. | ||
Remove the jammed paper from inside the front cover. | The following did not match:
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Follow the procedure below: 1. Change the following so that they match:
3. Wait for the machine to automatically resume the job. (See "Loading Paper" or "Setting Paper Size and Type.") |
Load LTR to Drawer 1. (Depending on the paper supply and settings, the message displayed may vary.) |
The following did not match:
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To print on the paper of the size specified on the machine's paper settings and on the printer driver: Load the paper of the size specified on the machine and on the printer driver and close the paper drawer. Printing will resume. |
To print on the paper of the size that is loaded in the paper drawer: 1. Delete the current job. 2. Change the paper size settings both on the printer driver and on the machine. 3. Retry printing. |
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Load paper. | The following did not match when printing:
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Change the following so that they match, and then retry printing (When you change the paper size setting on the printer driver, cancel the job on the machine.):
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Paper diff. from set size/type. | The following did not match:
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Change the following so that they match, and then retry printing:
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If the massage <Paper different from set size/type> appears after you have selected <Recover Later> to the message <Remove the jammed paper from inside the front cover.>: 1. Change the following so that they match:
(See "Inside of the Machine.") |
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Remove the jammed paper from inside the front cover. | A paper jam occurred because the size of the paper loaded in the paper drawer was different from that of the paper specified on the machine and printer driver. | Follow the procedure below (the procedure is the same when the massage <Paper different from set size/type> appears after you have selected <Recover Later>). 1. Change the following so that they match:
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Error Messages |
When a message appears on the display, please refer to the examples of error messages on the following pages. |
Error Messages <A to E> |
Error Messages <F to J> |
Error Messages <K to O> |
Error Messages <P to Z> |
Error Messages <A to E> |
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Troubleshooting |
General Problems |
Paper Feeding Problems |
Fax Problems |
Sending/Receiving Problems |
Copying Problems |
Printing Problems |
Scanning Problems |
Telephone Problems |
Network Problems |
Fax Problems |
This section describes how to solve fax problems. Please refer to the Sending/Receiving Problems if you cannot find any solutions to meet your problems. |
Sending Problems (Fax) |
Receiving Problems (Fax) |
Sending/Receiving Problems |
This section describes how to solve send problems such as e-mail and I-fax. Please refer to the Fax Problems if you cannot find any solutions to meet your problems. |
Sending Problems |
Receiving Problems |
If Scanning Takes Too Long (Changing the Firewall Settings) |
Computers running Windows Vista/7 or Windows XP with Service Pack 2 may block access from the machine if Windows Firewall settings are incorrect. As a result, scanning may take a long time. If this happens, change the firewall settings as described below. |
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Changing the Port Settings When Installing the Printer Driver (for Network Connection) |
When installing the driver software, the machine may not be found on the network. (The machine's information does not appear on the list as shown below.) In this case, see "Unable to find the machine during the driver software installation (Network Connection)" in "Network Problems" and find possible solutions to the problem. If the problem persists, install the driver software after changing the port settings as described below. |
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Uninstalling Software |
If the printer driver or fax driver become unnecessary, follow the procedure below to uninstall them. |
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