# Errors Relating to the [Check License] and [Change Password] Pages

<The specified file does not exist or the file path is incorrect. Try to specify the path again.> <The contents of the specified file are incorrect or information is missing. Check the file.> <The specified switch license file cannot be used to delete the license file ID log. Try to specify the path again.> <The specified license is already installed. Installed license file information cannot be displayed.> <Cannot perform the operation because another application is being installed, or the firmware being updated.Please wait a moment and then try again.> | <The old password is incorrect.> <The new password is incorrect. Enter the password with 8 to 32 single-byte alphanumeric characters.> <The new password and password to confirm do not match.> <Error: <Error Details>>

###### The specified file does not exist or the file path is incorrect. Try to specify the path again.

Problem | The file does not exist on the specified path or the file path is incorrect.
Action | Specify the file path correctly.

###### The contents of the specified file are incorrect or information is missing. Check the file.

Problem 1 | The content of the file is not correct. (A file other than a license file was specified.)
Action | Check to make sure that the specified file is a license file.
Problem 2 | Information is missing from the file.
Action | Check the content of the file.

###### The specified switch license file cannot be used to delete the license file ID log. Try to specify the path again.

Problem | The specified file is not a switch license file for deleting license file ID logs.
Action | Try specifying the file path for the switch license for deleting license file ID logs.

###### The specified license is already installed. Installed license file information cannot be displayed.

Problem | Information about license files that have already been installed in this printer cannot be displayed.
Action | Specify another license file.

###### Cannot perform the operation because another application is being installed, or the firmware being updated.
Please wait a moment and then try again.

Problem | Either it is installed in another application outside of SMS, or the license file information cannot be displayed because the firmware has been updated.
Action | Wait until the processing stops before displaying the license information.

###### The old password is incorrect.

Problem | The text string entered as the current password is different from the current password.
Action | Enter the correct password.

###### The new password is incorrect. Enter the password with 8 to 32 single-byte alphanumeric characters.

Problem | The new password has under 8 characters or more than 33 characters. Illegal characters that cannot be used in passwords have been used.
Action | Enter a new password of between 8 and 32 alphanumeric characters (a to z, A to Z, and 0 to 9).

###### The new password and password to confirm do not match.

Problem | The password cannot be changed because the new password and the confirmation password do not match.
Action | Enter a new password and the same text string as the confirmation password.

###### Error: <Error Details>

Problem | An error has occurred for some reason. See <Error Details> for details.
Action | If the solutions given in <Error Details> are unclear, contact your local authorized Canon dealer or sales representatives.

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