Troubleshooting > Error Causes and Solutions
Error Causes and Solutions
If using the LBP7110Cw / LBP6230dw / LBP6030w
If using the LBP151dw
If using the LBP7110Cw / LBP6230dw / LBP6030w
The access point could not be found. (02)
Cause
Cannot find the Wireless LAN Access Point.
Action
Check the security settings. (03)
Cause
The security settings for the Wireless LAN Access Point and the printer are different.
Action
Check the security settings.
Set the encryption method for WPA/WPA2 to Auto. (04)
Cause
The encryption methods for the Wireless LAN Access Point and the printer are different.
Action
Set the printer's encryption method to automatic.
Check the PSK settings. (05)
Cause
The PSK for the Wireless LAN Access Point is not specified properly on the printer.
Action
Check the PSK settings.
Shared Key authentication failed. Check the WEP settings. (06)
Cause 1
The Shared Key (WEP Key) for the Wireless LAN Access Point is not specified properly on the printer.
Action
Specify the Shared Key (WEP Key) properly.
Cause 2
The printer's 802.11 Authentication system is using Shared Key, while the authentication method for the Wireless LAN Access Point is set to Open System.
Action
Change the printer's 802.11 Authentication system to Open System, or change the authentication method for the Wireless LAN Access Point to Shared Key.
Open System authentication failed. Check the WEP settings. (07)
Cause
The printer's 802.11 Authentication system is using Open System, while the authentication method for the Wireless LAN Access Point is set to Shared Key.
Action
Change the printer's 802.11 Authentication system to Shared Key.
Connection failed because more than one access point was detected. (08)
Cause
Multiple Wireless LAN Access Points were detected.
Action
Please wait a moment, and then perform the setup again.
WPS connection failed. (09)
Cause
An error occurred and connection failed while setting up using the WPS function.
Solution 1
Check that the Wireless LAN Access Point supports the WPS function.
Solution 2
Wireless LAN connection failed. (10)
Cause
An error has occurred and Wireless LAN communication cannot be performed.
Solution 1
Turn the printer OFF, wait for 10 seconds or longer before turning it ON, and then perform the setup again.
Solution 2
The WEP key is not set correctly. Check the WEP settings. (15)
Cause
The WEP Key is not set properly.
Action
Check the WEP Key.
If using the LBP151dw
The access point could not be found.
Cause
Cannot find the Wireless LAN Access Point.
Action
The device and access point security settings do not match.
Cause
The security settings for the Wireless LAN Access Point and the printer are different.
Action
Check the security settings.
Set encrypt. method for WPA/WPA2 to Auto.
Cause
The encryption methods for the Wireless LAN Access Point and the printer are different.
Action
Set the printer's encryption method to automatic.
Check the PSK settings.
Cause
The PSK for the Wireless LAN Access Point is not specified properly on the printer.
Action
Check the PSK settings.
Could not perform Shared Key authentication. Check the WEP settings.
Cause 1
The Shared Key (WEP Key) for the Wireless LAN Access Point is not specified properly on the printer.
Action
Specify the Shared Key (WEP Key) properly.
Cause 2
The printer's 802.11 Authentication system is using Shared Key, while the authentication method for the Wireless LAN Access Point is set to Open System.
Action
Change the printer's 802.11 Authentication system to Open System, or change the authentication method for the Wireless LAN Access Point to Shared Key.
More than one access point was found.
Cause
Multiple Wireless LAN Access Points were detected.
Action
Please wait a moment, and then perform the setup again.
Could not connect using WPS.
Cause
An error occurred and connection failed while setting up using the WPS function.
Solution 1
Check that the Wireless LAN Access Point supports the WPS function.
Solution 2
Could not connect using the wireless LAN.
Cause
An error has occurred and Wireless LAN communication cannot be performed.
Solution 1
Turn the printer OFF, wait for 10 seconds or longer before turning it ON, and then perform the setup again.
Solution 2
The WEP key is not set correctly. Check the WEP settings.
Cause
The WEP Key is not set properly.
Action
Check the WEP Key.

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