# Troubleshooting

When a problem occurs, check this chapter to find out solutions before contacting Canon.

### Paper Jams

If a document or paper jams, see Clearing Jams to remove the jammed paper.

### A Message or Error Code Appears

If the screen displays a message or error code (three digits), see the following sections.

|  | When an Error Message Appears When an Error Code Appears

### Common Problems

If you suspect that the machine is malfunctioning, see the following sections before contacting Canon.

|  | Common Problems Installation/Settings Problems Copy/Printing Problems Faxing/Telephone Problems

### Printing Results are Not Satisfactory

If printing results are not satisfactory, see When You Cannot Print Properly.

### When a Problem Cannot Be Solved

If a problem persists, see When a Problem Cannot Be Solved to find out where to contact.
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