MX890 series

This section describes check and troubleshooting procedures for the following items:

If Automatic Print Head Alignment fails

If the jammed paper is not removed out when duplex printing

If a printer problem occurs

If "Ink Info Number: 1683" is displayed

Checking the MAC address/IP address

Paper Source

 

If Automatic Print Head Alignment fails

If an error message related to Automatic Print Head Alignment is displayed, one of the following conditions may exist:
Perform a check for each condition.

Print head nozzles are clogged.

Press the OK button to dismiss the error, and print the nozzle check pattern to check the status of the Print Head.

Paper of size other than A4 or Letter is loaded in the Rear Tray.

Press the OK button to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the rear tray.
For Automatic Print Head Alignment, always load paper in the Rear Tray.

The Paper Output Slot is exposed to strong light.

Press the OK button to cancel the error, and then adjust your operating environment and/or the position of the machine so that the Paper Output Slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the Print Head again, press the OK button to cancel the error, and then perform Manual Print Head Alignment.

To change to Manual Head Alignment, click [Custom Settings] on the [Maintenance] tab and select the [Align heads manually] check box.

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If the jammed paper is not removed out when duplex printing

When the message "Paper is jammed in the duplexing transport unit." is displayed and you are unable to remove the jammed paper, remove the jammed paper according to the following procedure:

(1) Turn off the machine, and unplug the power cord of the machine from the power supply.

If the power plug is disconnected, the date/time settings will be reset and all documents stored in the machine's memory will be lost.
Send or print a necessary document, or save it on a memory card or USB flash drive before disconnecting the power plug.

(2) Remove the Cassette.

If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.

(3) Set the machine upright with the left side down.

When standing the machine, make sure that the scanning unit / cover is closed securely.

(4) Slowly pull the jammed paper out so that the paper does not tear.

Set the machine back to its original position immediately after removing the jammed paper.

(5) Align the paper, then reload it in the Cassette.

Reload paper in the Rear Tray, if necessary.

When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.

(6) Insert the Cassette into the machine again.

(7) Plug the machine back in and turn the machine back on.

All print jobs in queue are canceled. Reprint if necessary.

 

If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.

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If a printer problem occurs

When the message "A printer error has occurred." is displayed, perform the operation described below.

Unplugging the power cord resets the date and time and clears all the fax information stored in the memory of the machine.
Please print the faxes you need from the memory of the machine or save them in a memory card/USB flash memory before unplugging the power cord.

If error number "B200" is displayed

Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.

If error number "5100" is displayed

(1) Check whether anything is blocking the movement of the Print Head Holder.

(2) Cancel printing, and turn off the machine.

(3) Then clear the paper jam or foreign object that is preventing the Print Head Holder from moving, and turn on the machine again.

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

 

If the problem is not resolved, contact the service center.

If error number "6000" is displayed

(1) If any object is placed in front of the machine, remove it.

(2) Open the Paper Output Tray gently, then turn the power off and back on.

Other occasion

(1) Turn off the machine, and unplug the power cord of the machine from the power supply.

(2) Plug the machine back in and turn the machine back on.

 

If the problem is not resolved, contact the service center.

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If "Ink Info Number: 1683" is displayed

If a message like the one below is displayed, the corresponding cause and corrective action are described.

Ink Info Number : 1683
The remaining level of the following ink cannot be correctly detected.
 Magenta <ink tank number>

Replace the ink tank.

 

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the scanning unit / cover.
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the memory of the machine until the ink is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because there is no ink.

If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the Status Monitor.

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Checking the MAC address/IP address

To check the MAC address/IP address of the machine, perform the operation described below.

(1) Press the Menu button on the Operation Panel of the machine.

(2) Using the buttons and the OK button, select the menu items as follows: [Setup] > [Device settings] > [LAN settings] > [Confirm LAN settings].

(3) Select [WLAN setting list] or [LAN setting list], and press the OK button.

(4) Check the [MAC address] and the [IP address] from the displayed network setting information.

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Paper Source

You can choose the appropriate paper and switch the paper source.
This section describes the procedure to switch the paper source through the Driver UI.

For procedures to switch the paper source with the lpr command, see the "Lpr Command" and the Lpr Options Guide.

(1) Enter the following command from the command line of a terminal software.

[user@zzz /yyy]$ cngpij -P [printer_name] [filename]

(2) The Driver UI is displayed.

Select the appropriate paper source from [Paper Source] on the [Main] tab.

[Automatically Select]

When the Media Type is plain paper and the page size is Letter-sized paper, A5, A4, or B5, the printer feeds paper from the Cassette.

For other Media Types or plain paper of other sizes, the printer feeds paper from the Rear Tray. To change the paper feeding method of Letter-sized paper, A5, A4, or B5 plain paper, select [Paper Source Setting for Plain Paper] on the [Maintenance] tab.

[Rear Tray]

Feed from Rear Tray.

[Cassette]

Feed from Cassette.

The paper that can be fed from the Cassette is limited to plain paper of the Letter-sized paper, A5, A4, and B5 page sizes.

[Continuous Autofeed]

If plain paper runs out in one paper source, the printer automatically switches to the other paper source and continues to feed paper.

You can only specify [Continuous Autofeed] with plain paper of the Letter-sized paper, A5, A4, and B5 page sizes.

(3) Click the [OK] button.

Printing is started with the specified paper source.

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