This section describes check and troubleshooting procedures for the following items:
If paper is jammed inside the machine at the Transport Unit
Checking the MAC address/IP address
If paper is jammed inside the machine at the Transport Unit
If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit.
Remove the paper following the procedure below.
(1) Turn off the machine, and unplug the power cord of the machine from the power supply.
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If the power plug is disconnected, the date/time settings will be reset and all documents stored in the machine's memory will be lost. |
(2) Open the document tray and Platen Cover.
(3) Stand the machine with the right side facing down.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
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(4) Push the open lever to open the transport unit.
When you open the transport unit, support it with your hand so that it does not fall down.
(5) Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
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(6) Close the transport unit.
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After you close the transport unit, do not leave the machine standing upright. |
(7) Plug the machine back in and turn the machine back on.
(8) Reload the paper.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
If a printer problem occurs
When the message "A printer error has occurred." is displayed, perform the operation described below.
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If the power plug is disconnected, the date/time settings will be reset and all documents stored in the machine's memory will be lost. |
If error number "B200" is displayed
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
If error number "5100" is displayed
(1) Check whether anything is blocking the movement of the FINE Cartridge Holder.
(2) Cancel printing, and turn off the machine.
(3) Then clear the paper jam or foreign object that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.
Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
If the problem is not resolved, contact the service center.
Other occasion
(1) Turn off the machine, and unplug the power cord of the machine from the power supply.
(2) Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Checking the MAC address/IP address
To check the MAC address/IP address of the machine, perform the operation described below.
(1) Load a sheet of A4 or Letter-sized plain paper.
(2) Press the Setup button on the Operation Panel of the machine.
(3) Using the buttons and the OK button, select the menu items as follows: [Device settings] > [LAN settings] > [Print LAN details].
(4) Check the "MAC Address" and the "IP Address" from the printed network settings.
Print Head Alignment
Align the print head from the Operation Panel of the machine.
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Print the print head alignment sheet
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If the remaining ink level is low, the print head alignment sheet will not be printed correctly. |
(1) Make sure that the machine is turned on.
(2) Load a sheet of A4 or Letter-sized plain paper in the front tray.
(3) Open the output tray extension, open the paper output tray, then extend the paper output support.
(4) Press the Setup button on the Operation Panel of the machine.
(5) Using the buttons and the OK button, select the menu items as follows: [Maintenance] > [Print Head Alignment].
The print head alignment sheet will be printed.
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Scan the print head alignment sheet to adjust the print head position
(1) Place the print head alignment sheet on the Platen Glass.
Align the mark on the upper left corner of the sheet
to the alignment mark (
) on the Platen,
and then close the Platen Cover.
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The print head alignment sheet cannot be scanned from the ADF (Auto Document Feeder). |
(2) Press the Color or Black button.
Scanning starts, and the print head position is adjusted automatically.
After Print Head Alignment is completed, remove the sheet on the Platen Glass.
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- Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass. - Make sure the Platen Glass and the print head alignment sheet are not dirty.
- Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
- Make sure if print head nozzles are clogged. If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver. |