This section describes check and troubleshooting procedures for the following items:
If Automatic Print Head Alignment fails
If a printer problem (service error) occurs
If "Ink Info Number: 1689" is displayed
If Automatic Print Head Alignment fails
If an error message related to Automatic Print Head Alignment is displayed, one of the following conditions may exist:
Perform a check for each condition.
Print head nozzles are clogged.
Press the RESUME/CANCEL button to cancel the error, and print the nozzle check pattern to check the status of the Print Head.
Paper of size other than A4 or Letter is loaded in the Rear Tray.
Press the RESUME/CANCEL button on the machine to dismiss the error, then load a sheet of supplied paper (Paper For Print Head Alignment) or A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the Rear Tray.
For Automatic Print Head Alignment, always load paper in the rear tray.
The Paper Output Slot is exposed to strong light.
Press the RESUME/CANCEL button to cancel the error, and then adjust your operating environment and/or the position of the machine so that the Paper Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the Print Head again, press the RESUME/CANCEL button to cancel the error, and then perform Manual Print Head Alignment.
To change to Manual Head Alignment, click [Custom Settings] on the [Maintenance] tab and select the [Align heads manually] check box.
If a printer problem (service error) occurs
When the message "Service error ..." is displayed, perform the operation described below.
Service Error 5100 Is Displayed
(1) Check whether anything is blocking the movement of the Print Head Holder.
(2) Disconnect the machine cable from the machine, turn the machine off, and then unplug the machine from the power supply.
If the battery is attached, remove it once.
(3) Plug the machine back in and turn the machine back on after leaving it for five minutes or more.
If the problem is not resolved, make sure that the ink tank is set properly.
If you cannot confirm that the ink tank is set properly since the Print Head Holder moves to the right, contact your Canon service representative.
If the ink tank is not set properly, do not remove it forcibly. Press the Canon logo on the ink tank and set the ink tank properly.
Then perform steps (1), (2), and (3) described above.
If the problem is not resolved, contact the service center.
If "Ink Info Number: 1689" is displayed
If a message like the one below is displayed, the corresponding cause and corrective action are described.
Ink Info Number : 1689
Printer detected ink out condition of the following ink.
Color <ink tank number>
Replace the ink tank.
Printer detected ink out condition. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Print Head Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or refilled ink tanks.
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If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the Status Monitor. |