Troubleshooting |
Troubleshooting Instructions |
If a Power Failure Occurs |
If a power failure occurs, you cannot copy, scan, or print documents. |
If You Cannot Solve a Problem |
This section describes the customer support services. |
Customer Support (U.S.A.) |
Customer Support (Canada) |
Customer Support (U.S.A.) |
If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com. |
Customer Support (Canada) |
Canon Canada Inc., offers a full range of customer technical support options*:
Please have the following information ready when you contact Canon:
|
Remark |
|
|
|||||
Clearing Jams |
When <CHECK DOCUMENT>, <PAPER JAM> or <PAPER JAM/OPEN REAR COVER> appears on the display, remove jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary. Check the following if you experience repeated paper jams:
|
Remark |
|
|
|||||
Document Jams |
Paper Jams |
Document Jams |
When <CHECK DOCUMENT> appears on the display, remove a jammed document from the ADF. |
For D460 |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
For D440 |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
Paper Jams |
When <PAPER JAM> or <PAPER JAM/OPEN REAR COVER> appears on the display, remove jammed paper from the inside of the machine first, then from the paper cassette or multi-purpose tray if necessary. |
For D460 |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
|
![]() |
|
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
This operation is required only when <OPEN REAR COVER> appears on the display. |
![]() |
![]() |
|
![]() |
![]() |
This operation is required only when <OPEN REAR COVER> appears on the display.
|
For D440/D420 |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
This operation is required only when <PAPER JAM/OPEN REAR COVER> appears on the display. |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
|
![]() |
|
![]() |
|
![]() |
![]() |
The arrow (A) on the toner cartridge should be facing away from you and pointing down.
|
![]() |
![]() |
Align the guide (A) on the left side of the toner cartridge with the groove inside the machine. |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
This operation is required only when <PAPER JAM/OPEN REAR COVER> appears on the display.
|
![]() |
![]() |
|
![]() |
![]() |
|
If <LOAD CORRECT PAPER> is displayed |
When <LOAD CORRECT PAPER> appears on the display, the size of the paper in the paper cassette or multi-purpose tray is different from that of the paper specified in <PAPER SIZE> for <CASSETTE> or <MP TRAY>. You need to load the correct size paper or change the paper size in <PAPER SIZE> for <CASSETTE> or <MP TRAY>. |
Remark |
|
||||||
Reloading the Paper |
Changing the Paper Size Setting |
Reloading the Paper |
![]() |
The machine re-starts printing. |
Changing the Paper Size Setting |
Follow this procedure to change the paper size setting. |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
Now ready to copy your document. |
![]() |
No further operation is required. |
Display Messages <A to E> |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Display Messages <K to O> |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Display Messages <P to Z> |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Description | |
Action | |
Troubleshooting |
General Problems |
Paper Feeding Problems |
Copying Problems |
Printing Problems |
Scanning Problems |
Network Problems |
Installing and Uninstalling Problems |
Uninstalling Software |
If the printer driver, MF Toolbox, or Color Network ScanGear become unnecessary, follow the procedure below to uninstall them. |
Remark |
|
|
|||||
|
![]() |
The [MF Drivers Uninstaller] dialog box appears. *The name of the Driver displayed on this screen varies depending on the model of your machine. |
![]() |
![]() |
|
![]() |
![]() |
|
|
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
|
![]() |
|
![]() |
|
![]() |
|