This section describes check and troubleshooting procedures for the following items:
If an error occurs in the scanner
Checking the MAC address
To check the MAC address of the machine, perform the operation described below.
(1) Load a sheet of A4 or Letter-sized plain paper.
(2) Press the Setup button on the Operation Panel of the machine.
(3) Using the buttons and the OK button, select the menu items as follows: [Device settings] > [LAN settings] > [Print LAN details].
(4) Check the "MAC Address" from the printed network settings.
If an error occurs in the scanner
If a problem occurs with the machine while the scanner is being used, the following message is displayed in the driver window.
Error in scanner.
Turn off scanner and follow instructions in User's Guide.
Scanner driver will be closed.
Perform the operation described below.
Check that the machine and the computer are properly connected.
Uninstall ScanGear, and then re-install it.
Restart the computer, and reconnect the machine.
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For information about installing (uninstalling) ScanGear, see the Installation (Uninstallation) page in "Setup". |
If the problem is not resolved, contact the service center.