# Errors Relating to the [Login] Page

<The specified file does not exist or the file path is incorrect. Try to specify the path again.> <The contents of the specified file are incorrect or information is missing. Check the file.> <The specified switch license file cannot be used for password initialization. Try to specify the file again.> <Cannot initialize password because a used switch license file is specified. Try to specify the file again.> | <Cannot initialize the password because another application is being installed, or the firmware being updated. Please wait a moment and then try again.> <You do not have permissions to use Service Management Service. Log in with administrator rights.> <Cannot login because another user is logged in or logout operations have not been successfully performed. Please wait a moment and then try this operation again.> <Error: <Error Details>>

###### The specified file does not exist or the file path is incorrect. Try to specify the path again.

Problem | The file does not exist on the specified path or the file path is incorrect.
Action | Specify the file path correctly.

###### The contents of the specified file are incorrect or information is missing. Check the file.

Problem | The specified file is not a switch license file.
Action | Check to make sure that the specified file is a switch license file for password initialization.
Problem | Information is missing from the specified file.
Action | The password cannot be initialized using the specified file. Check the content of the file.

###### The specified switch license file cannot be used for password initialization. Try to specify the file again.

Problem | The specified file is not a switch license file for initializing the password.
Action | Specify a switch license file for initializing the password.

###### Cannot initialize password because a used switch license file is specified. Try to specify the file again.

Problem | The specified license file has already been installed. License files that have been installed once cannot be installed again.
Action | Since the specified license file cannot be installed, specify another file.

###### Cannot initialize the password because another application is being installed, or the firmware being updated.
Please wait a moment and then try again.

Problem | Either it is installed in another application outside of SMS, or it cannot initialize the password because the firmware is being updated.
Action | Wait until the processing stops before initializing the password.

###### You do not have permissions to use Service Management Service. Log in with administrator rights.

Problem | Only users with administrator rights can log in to SMS with the user name and password that they use for logging in to the printer. The user trying to log in cannot do so because they do not have administrator rights.
Action | Log in again with the user name and password of a user with administrator rights.

###### Cannot login because another user is logged in or logout operations have not been successfully performed. Please wait a moment and then try this operation again.

Problem | Cannot log in for a period of time because either another user is logged in or when the user was logged in before, the logout procedure was not performed properly.
Action | If another user is logged in, wait until the user logs out. If another user is not logged in, wait for the lock to be cancelled.

###### Error: <Error Details>

Problem | An error has occurred for some reason. See <Error Details> for details.
Action | If the solutions given in <Error Details> are unclear, contact your local authorized Canon dealer or sales representatives.

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